Guest User
October 10, 2023
Arrived here and heart dropped. Not sure if this is 1980s student accommodation or a prison cell… I think either would be better equipped and more comfortable. Not even a glass to fill with water, I had to go to reception and ask for this. This was the evening before a large conference with many guests staying and the restaurant couldn’t provide me with a vegetarian meal. They refused. Instead I had to go by myself as a single woman into a strange town in the dark to find something to eat. When I came back I wanted a drink but there was no one serving at the bar and no one at reception. I tried ringing from my phone and heard the phone just ringing out, no one answering. After waiting 30 mins I ended up going into the kitchen myself to find someone to serve me a drink. In hind sight I should have just helped myself. In 25 years of travelling on business around the world, I have never felt so disregarded as a hotel guest. Just shocking.