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Holiday Inn Express & Suites Greenwood Mall

Holiday Inn Express & Suites Greenwood Mall

4.3/569 Reviews
Let me begin by saying that our room was immaculately clean when we arrived, very spacious, and we slept well. The bed was very firm, which we like, and everybody who has ever slept at a Holiday Inn will attest to the fact that the pillows are divine. However, there were disappointments from the get go. Being disabled, I asked whether there was a seated elliptical in the gym. Unfortunately, all the machines assume an able body, thus - despite having rooms for disabled people - the gym ignores our needs. I then asked about the pool (figuring I could exercise in there) only to be told it was closed. Basically 2 of the amenities for which we picked Holiday Inn, were unavailable. There was a walk in shower, with a pull down seat, however, when sitting on the seat, the shampoo, conditioner and shower gel were behind your head, which made no sense and was difficult to reach even with twisting sideways.(see photo) While we were out, our room was cleaned and we came back to a wonderfully fresh smell of aloe and green tea. The maid did an awesome job and when I saw her, I told her so. In fact, all of the staff were smashing. The lady who prepared the breakfasts made us feel like family, nothing was too much for her. Overall, we had a good stay and would prob stay again if we were going to Greenwood.

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