FarAway50658627687
June 6, 2024
I usually spend every other weekend at this hotel this is My GoTo away from home. I love how kind some of the staff are I could name a few because Ive been coming here fir a long time and also a rewards member. Everything about the hotel is a Plus ,My last stay at this property was on 5/13, 5/14 2024. I stayed on the 13 with someone and came back on the 14th only to be told i was banned for a misunderstanding that turned into an argument. I was told to leave property and the front desk person that ive never seen upon checking in before called police, then she(front desk) told housekeepers/employees that i called police & would not be refunded which is very unprofessional, that is not how you do business. I called to speak with a manager, but was told he/she was not available. I give the stars i gave only because of my previous stays i have never encountered a bad stay here or got in a argument with staff(front desk)about anything but I will say " Some housekeepers need to be more professional" and have better performance than being in other people/ guests business at this property. I never Got a chance to speak with a manager they always said no one was available. I say their always need to be a manager that guests can speak with but at this property they must dont have one or they just treat tgeir guests any type of way when something happens tat needs a managers aporoval or attention. They hide things from the manager I would have loved to speak with the managerbut I never got a chance to due to being told he/ she was never there. I never even recieved any other information verbally or written to state the fact of being banned. Seems as though the Front desk clerk had an issue with Me . Bad Attitude to be at front desk and very unprofessional .where are the managers??