609meganh
December 4, 2023
Pleasant enough staff, but not interested in or capable of providing a good customer experience. Room OK, but the whole place is very unloved and deteriorating. On arrival we were shown to our room and given a hurried introduction. They were having a public wine tasting/Jazz band evening and there was a very strong garlic smell everywhere. The main purpose of the event seemed to be to sell food and drink. Breakfast is served in a public coffee shop and guests go to the counter to get theirs. We were given a frittata which was OK. Nothing else was offered, no juice, no toast, no cereal, no fruit, no refills, nada. Although no one told us, we noticed that the information book in the room said “no turn down service, but ask if you need anything”. After being out all day, we found that what it really meant was no housekeeping whatsoever, not even coffee pod replacement. The second evening, the whole place stank of frying with old fat. Second morning, the same cook offered us the same frittata. When we said that was the same as yesterday, he said he could cook us something else, but all he had was eggs and vegetables! We asked for scrambled eggs and toast. We got an overcooked egg pancake and rye toast - we were never asked what bread we would like and would not have chosen that. Truly, we would have been disappointed by this place even if it had been half the price.