Embassy Suites by Hilton Greensboro Airport

The service was great. The breakfast, specifically the omelette station was OUTSTANDING!!!

Room service was listed as an option on the in room TV guide, however, when we called for room service we were told they did not offer it. The pool temp was cold. The pool deck and steps were VERY slippery. The room was clean. The check in staff and evening reception staff were very nice. However, lines were very long due to there only being one of them.

Excellent customer service, nice pool, good workout area and the room and breakfast were outstanding.

The room was booked over a month in advance and to book it you had to pay in full at booking time for over $300 per night. No heat in the room, called and they said they fixed it, they did not. Three nights and not once did my room get serviced. Got check text messages which I commented on and didn't get response back. Old and outdated.

We stayed at the Embassy Suites in Greensboro North Carolina from July 14, 2024, thru July 19, 2024. Our first encounter was with Kevin, a front desk agent. You could tell from the beginning he was old school. Extremely professional, courtesy, easy going. What a great first impression. We had dinner a few times during our stay. That's when we met Ashely a restaurant server. What a delight, she has everything you want in a server. Hospitality, a genuine smile, and very attentive. Then we met Cristian another front office gem. He was very knowledgeable about his job and extremely helpful. Once again at the restaurant for dinner, we met Nora and Katrina. It was a great way to spend the evening with these ladies. You could tell that they enjoyed working at this property. Last but not least, was the evening bartender for the managers special. Big Al out of New York City, my hometown. Al was amazing, his demeanor is classical. Big Al is what I call a real bartender from back in the days. Big Al has charisma, charm, the whole package. Just wanted to share with others, this hotel has a great staffing team. Thanks for making our stay so enjoyable. Peace.

Great hotel for business meetings. The breakfast was great and the manager's reception was nice like it always is. Special thanks to Al for making us nice drinks! The whole staff was great and very accommodating. We like the Embassy Suites brand and are Diamond members.

Stayed here for my Granddaughters college orientation. Staff was outstanding, friendly, helpful and made you feel great. The staff for the evening social was extremely friendly. The breakfast staff was the same way. Front desk staff same. Thank you for a great stay. My only negative would be that the hotel could use a update.

Al was absolutely delightful!! He made our experience so much more memorable, he’s a keeper! We hit it off immediately and discovered we had many things in common. Ask him about his neighbor in NYC, and being in the military. This level of service is hard to find anywhere these days.