Guest User
November 9, 2022
My significant other and I have stayed at the GMF Outlook/ Little Beaver lodge and hotel at least 6 times in the past three years as a "staycation" type of couple-splurge. I have always found the location, housekeeping, amenities and customer service to be above-average to exceptional (please see my previous rating of Little Beaver for details). We recently booked and stayed in a "deluxe bedroom" in the Carriage House over Sun-Wed in early November and were sadly disappointed. The property has a boutique/rustic feel with no on-site check-in or staff, to which we were accustomed and never had a problem with previously. This time we booked a "romance package" with rose-petal turn-down, champagne and s'mores, which was present when we checked in. However, we returned from a busy next day of errands and shopping to find no housekeeping service, and the room was a mess with rose petals, dirty linen, no fresh towels, trash etc not taken out. There was also a stained white cotton shower curtain and toiletries left from the previous guest. I was surprised at this, and contacted the phone number for the property manager and got a "what's the problem?" type of response. I since have contacted the property by email and explained the unsatisfactory situation and gotten no response. When we left after 2 days we had accumulated dirty dishes, trash, towels, and were in need of toiletries and amenities supposedly provided. We are repeat guests of several stays and this was truly surprising and disappointing. The property managers need to actually care about their guests and do better for us to consider returning.