Rochester Airport Marriott

I stay two nights here and good counter & housekeeping services.

Accommodations were adequate, however we entered with a PIF account and $561.00 was held against my account. I had to have 2 discussions with front desk. I’ve yet to see it resolved

Horrifying!! We just checked into our room and found a bed bug on the sheet when we pulled the covers back. (I wish I would have taken a picture but was too stunned, I regret it.) We immediately packed up our things and went to the front desk. They did refund the room and when I talked to the manager, believe me when I say he could not have cared less. He said, “So what are you going to do?” I told him we were leaving and he asked where we were going to go. I told him we were on the internet looking for another hotel and he said….wait for it….”Good luck.” He then had small talk and snickered with the front desk clerk. We are Lifetime Titanium members with Starwood and then Marriott. We have stayed at properties all over the world and every state in the US and we have never experienced such a poor property and lackadaisical management.

Stayed one night for business at this hotel. Very friendly staff. However, the age of this hotel really shows. Bathroom is fine, good hot water and pressure. The gym has been remodeled and the equipment is great. The reason I’m giving this 3 star is because the hvac rattled all night whenever the fan was on. So was hard to get a good nights sleep.

I had to book a hotel in Rochester as we had snow in Buffalo with all flights cancelled and the only way I could get to my destination was to book a flight leaving from Rochester first thing the next morning. This all happened around 7 pm at night so I was really stressed out. The Rochester Marriott provided me a perfect experience in this stressful time. I used a rental car to get to Rochester and dropped it off at the airport around 10 pm. They have a shuttle which picks you up to bring you to the hotel. I called the hotel on my arrival and the shuttle came so quickly to get me. The driver Tim couldn’t have been nicer. We had a nice conversation on the way to the hotel and just talking to him was so calming. This shuttle service was invaluable to me as it also brought me back to the airport to catch my flight at 5:30 the next morning. Tom was so helpful when I was checking in he waited to make sure I could get on one of the shuttles in the morning as they were booking up and gave me his phone number and told me if there were no available spots he would personally come and get me in his car and get me to the airport. Alisha checked me in and she too couldn’t have been nicer. She arranged for me to get on a shuttle in the morning and was just so nice and personable to encounter. I was at the hotel for a total of less than 8 hours but found everything about it just perfect. The rooms were clean and comfortable and the proximity to the airport as well as the shuttle service they offer was just what I needed. I would definitely recommend this hotel

I thoroughly enjoyed my visit to this exceptionally clean and modern hotel. Staff I encountered all were very professional. I had the opportunity to meet Steven, the hotel Manager and found him to be very friendly, knowledgeable and helpful as well as very professional and a truly perfect leader for such a property. Any time I return to stay in Rochester, I will always stay at the Rochester Airport Marriott. Thank you for everything!

This curiously named hotel is not in Rochester and not at the airport. It is just outside the city limits, in the suburb of Greece, NY, and about 7 miles from the airport, but convenient to the interstate. It features a beautifully updated lobby area but the room was somewhat dated. Some of the wood furnishings were frayed and need reburbishing. The mini-fridge badly needed defrosting but was functional. There was good storage for your possessions in the room and an upright room safe. The room featured a large TV. The bathroom was small but well-lit. The tub shower was quite slippery. The breakfast buffet (not included) was OK.