Granville Inn

I enjoyed my stay. Staff is friendly and the restaurant is nice. The rooms are clean and comfortable. The towels and robes are soft. I liked the hotel very much and the location. However, the ac/heat system is very loud. My first room was so loud, I asked someone in the hotel to come and listen. The reception person agreed and changed my room with an upgrade. Great service. I would stay again, but if you are sound sensitive, I just wanted to share this observation.

Granville Inn was written up in November 2022 AAA Ohio. My beautiful Lady circled it as a place to visit. March 3 I made a Birthday Celebration reservation with Amber for May 24 to surprise my wife. We were greeted by Amber when we arrived at a most beautiful and historic 1924 home-away-from-home. The ambiance of the Inn matched the AAA write-up. We were more than pleased with the exceptionally comfortable surroundings, which enveloped us as warmly as Amber's welcome. Meals were scrumptious. While we specifically remember Noel, Paulette, Logan and Amber to mention, we readily state that each staff member represented and did his or her best to be The Face of Granville Inn for us. Be assured that you will reward yourself for treating yourself and loved ones to a memorable stay at the Granville Inn. Ralph K.

Absolutely delightful. The ambience is outstanding, the service excellent and the food excellent. We had been there a few years ago and decided to try it again. Ava, our server was attentive without being intrusive. I had the encrusted walleye and my wife had salmon. Presentation was different and good.

I decided to take my Mom to Granville Inn for Mothers Day. From the moment we arrived the walk up to the Inn was inviting and beautiful. We were greeted by the host with a smile and promptly seated for our reservation. The table was perfect, right beside a window to view the little town. The staff were friendly and inviting. Our server was very nice and provided great service that we enjoyed. A manager checked on our table and asked how everything was. We were also greeted by another in the walk to the buffet to make sure we were enjoying our time. I will highly recommend the Granville Inn to my friends and family. The food was delicious and more than enough available to choose from. Dessert put us over the edge. So many good choices. Such a cute spot, I will be back! Thank you for helping us enjoy a lovely celebration on Mothers Day!

Mediocre at best with very slow service even for breakfast. Pricey for the offerings and not very creative but basic fare. It could be so much better as the place is quite beautiful. A new menu would be amazing!

The Granville Inn is a historic property built in 1924. The uniqueness of the property has both assets and detractors. The lobby has beautifully aged dark wood but is small with really no gathering space. The outside is impressive but the parking is inconvenient, possibly requiring a short hike to an adjacent property. The rooms are very well appointed with quality towels, linens, carpets and fabrics, but they are from another era and are about the size of an average European hotel room. The bed and shower were great but the bathroom is very small and has no place to set any personal item. I also thought the tub could use a grab bar. The hotel is quiet but the in room climate control was annoying. When the fan came on, we had to turn the TV volume up to 40. I wonder what the neighbors thought. The staff was friendly but casual. There is no one or any sign directing the arriving guest to the registration desk. The young man checking us in was personable but really didn't know much about the town. There were no parking attendants, no luggage carts, and no mention of ramps for handicap access (the hotel does have ADA rooms upon request). We were given no introduction to the hotel and there was no in-room manual. It would seem that the desk staff should at least mention the dining options and encourage dinner reservations. Breakfast comes with the room. We thought we would eat and run at a breakfast buffet. That was not the case. Guests were provided a table in the dining room. All items on the breakfast menu were complimentary. It was a treat to have a served breakfast at a beautiful table, but the one staff person was running ragged and it took over a half hour to get our food. The dishes also were slightly different from the menu description due to shortages. We enjoyed the $30 value but we started out the day behind schedule. The ambiance of this historic hotel did not disappoint but the staff needs to be sharper and more anticipatory of the needs of the guests.

Concerning our stay this past Saturday. We were coming in for all of the Granville Holiday festivities that I read about on-line. When we arrived at 12:30 pm, there were no parking spots open anywhere and we checked all three lots. There wasn’t anywhere to park on the street either. We pulled into the Inn and while my husband stayed in the car, I went in to see if we could check-in. I spoke to someone manning the restaurant check-in about parking, and she told me that employees were also parking in the lots on that day. When I spoke to Ashley, she told me that lots of people came to dine and the lot should clear out by 9 pm! When I inquired what we were supposed to do until then, she said that we should drive around and look for a spot on the street. She then suggested, and I still cannot believe this, that we park at Cherry Lodge and take the shuttle to the Inn! We were overnight guests at the Lodge paying over $300 for our stay—much more than someone coming to dine at lunchtime! All I kept hearing was “we’re very busy; there’s festivities going on.” Yes, I know that—that was the whole reason for our visit. At the very least, the Inn, knowing that parking would be an issue at this time, should have reserved enough spaces for overnight guests. I’m sure that not all of the diners moved their cars afterwards—they ate and then went to the festivities. And to have one of the staff suggest parking 7 miles away and taking a shuttle to the place where I am an overnight, paying guest is insulting and totally unacceptable. We decided to check out the lots again and luckily found one spot now open in the far lot. Had we not, I don’t know what we would have done. We went to our room, and, once again, it was not the room that is pictured on their web site for the European King Bed with the large bathroom. This bathroom was slightly bigger than the room we had in September, but it was not what we were expecting as we stayed in that photo room in the past. Plus the bathroom was ice cold. You could feel the cold seeping in from around the window and there wasn’t any heating vent in the bathroom. After taking a quick walk, we decided to return to the Inn for lunch. When I inquired at the podium, I was rudely told that there was no seating unless we had a reservation. I get it that you were busy—that’s no reason to be rude. I asked if the bar was reservation only and found out it was not. We placed our order at the bar. The salad dressing I received tasted off, so I asked the bartender if I could have something else. Approximately 15 minutes later he finally came back and asked what dressing I wanted. I understand he was busy as he was the only bartender, but why was that? The Inn knows how busy it’s going to be, and they have one guy manning the bar? No butter served with biscuit, small glass of water that he didn’t refill since he was swamped. My husband was almost done with his meal when I finally received some salad dressing.

Terrible food, could not eat anything but the mashed potatoes. The turkey was pulled apart and thrown in a large pan, dressing looked as dry as a desert, steamed broccoli was. Piled high in pan without any liquid or butter so it was wilted and looked like it had been recooked a few times. Prime rib was raw. So disappointed. Asked for refill on coffee and was served very cold coffee. The food presentation looked like they were serving animals. Never seen a buffet look so bad. Ruined Thanksgiving. They discounted my bill for three down to one, still cost 65.00 for bad food, bad experience. WONT EVER COME

Visited the Plates restaurant at Cinnamon Grand on a Saturday afternoon, which turned out to be a great experience. From the chic new decor to the delicious food ( rarely happens at a buffet but EVERYTHING I tried tasted so good) everything was top notch but the real surprise turned out to be the smart, attentive and courteous service we received. Special mention and shout-out to the in house tea expert Anuradha who took much trouble in not only serving but educating us on interesting facts about various teas!