Hampton Inn Harrisburg/Grantville/Hershey

Very clean hotel with helpful and friendly staff. Breakfast was also good with decent variety. Unfortunately, we seemed to have really bad luck in other aspects of our short stay. Our bathroom was basically rendered unusable. The shower water only had one temperature: scalding hot. The toilet would often not flush, so we had to find the hall bathroom to use. Our refrigerator didn’t get cold, so we couldn’t use that either. It was only for one night, but if we’d had to stay longer we would’ve asked for a different room. We’ve stayed at a lot of great hotels in the area with no issues, so we probably won’t return here.

The stay was just okay. To me, the most imprtant things are cleanliness and a comfortable bed. The hotel was super clean, but the bed was rock hard. After two nights on a rock hard bed, my body aches. Other than that, no complaints. Very convenient location. Minutes off highway and a short distance to the park.

This hotel has some pluses being very close to Hershey area but the hotel is showing its age and lack of upkeep. First floor room had stains in ceiling in bathroom and mold over the shower area. Rugs are dirty. A/C was either freezing or pushing out hot air. Thermostat was way off. The morning breakfast area is crowded and lacks sufficient seating. No area to purchase snacks or essentials. If you’re looking for a basic hotel that is adequate this is it. Area around hotel is devoid of dining choices too unless you count Sheetz or Fabio’s which was average as well.

Don't waste your time expecting quality or quality customer service. I canceled my reservation months in advance as this hotel could not accommodate my updated requests for my family and I booked at another hotel. Hampton Inn still charged me, customer service was rude and not helpful towards the issue. I was informed that I would not be charged. I was charged $250 and I didn't stay at the hotel. I will never recommend to family, friends, or the public or choose to stay in the future.

This hotel was nasty and smelly. The mattresses were sinking in and very uncomfortable. The shower head was moldy. The AC unit was so laud - felt like we were inside a helicopter. The breakfast food was awful but the only lady working at breakfast was very kind, pleasant and was working very hard to please the hotel guests. It felt like a hotel in a third world country, hasn’t been updated in 20 or 30 years. One of the front desk ladies reassured me that the red stains on the mattress was “just rust”. The worst part was the pool - you could not see the bottom of the pool - the water was so cloudy, I don’t even want to guess when was last time they changed the water - maybe never. I would never let my kids swim in anything like this - looked unsafe and just really disgusting. Please be safe and stay somewhere else.

The front desk staff was rude and inept. They screwed up several aspects of my stay, including charging the wrong credit card, giving me misinformation when I called to adjust my stay before arrival, and then just ignoring requests once checked in. The mgr didn’t follow through with what they said they would to correct the issues as well.

I will never stay in this hotel again. Not a good reputation for the good brand of Hampton. After calling in advance and paying a premium for connected rooms upon arrival was greeted with an extremely rude person at the front desk who was too lazy to even check my papers which clearly said guaranteed connected rooms and refused to even credit me for the extra.

My husband and I found the bed at this motel extremely uncomfortable. Both of us got little sleep and had backaches in the morning. We had stayed in numerous Hampton Inns on our trip and this one had the worse beds I have ever experienced at a Hampton Inn. A good night sleep is what you want in a motel. The breakfast, however was fine. I will not stay here again nor recommend this motel to anyone.

A nice place to stay. We were on our way to another state and stopped here for the night. We were able to get and room easily and check in. Desk attendant gave us some paper plates, napkins and plastic ware. Room was clean and nice. Free breakfast was nice to have.