Hilton Garden Inn Hotels in Grand Forks

Staff was great. Hotel is bright and very clean. Bar and restaurant onsite, be aware that if they are not busy, they will close early, even if there are active customers at the lobby bar. Room 1 issues: Bathroom had a wooden barn door that was warped and had large gaps (3-4 inches on one side)/no privacy when it was shut. Room door was misaligned and the deadbolt wouldn’t work for me. There was a large hole in the wall under the thermostat where they had replaced the thermostat but didn’t patch the hole where the old one was. Attempted Resolution: We asked the front desk right after check-in if all of the bathrooms had barn doors and were told ”yes”. We informed the front desk of the issues with the room but that we didn’t want maintenance coming up as it would take construction-type projects to fix these issues. Actual Resolution: The next morning, I asked again about the barn doors as the lack of privacy due to the gaps was a real problem. Madi informed me that not all the rooms have bathroom barn doors. She found us a new room without the issues and was just down the hall, which made for an easy move. She had also checked the room ahead of time to make sure everything looked good and that these issues wouldn’t be repeated. Thank you Madi! Room 2 issue: That night, we discovered several slats in the boxspring of the bed were broken and caused the mattress to sag and provide a challenging night’s sleep. We alerted the front desk to the issue. Restaurant: We cannot figure out how the restaurant works for breakfast. Day 1, we were greeted, told to seat ourselves and had great, personal service. Days 2 and 3, we sat down and were ignored until we went up to the bar to order. We are okay with either approach, but it is confusing when it changes from day to day. We don't intend to stay at this hotel again – because of the room issues and the bar closing so early.