Casa Florida Hotel & Spa

The accommodation provides affordable, high-quality meals, convenient location near beaches and amenities, well-maintained cleanliness, exceptional staff service, and diverse breakfast options. Rooms offer comfort and value.

As a regular customer I'm puzzled and sorry to update my review of this establishment in the negative. The place has many weak spots, but all in all is decent accommodation for (completely) unpretentious holiday makers with a nice disposition and some patience. I always referred to the manager Clement for my bookings and payments, but he suddenly stopped replying to my messages without giving me the opportunity to review the bill before paying for the very last bit of our staying (their bills have a very different format from what I'm used to). I handled the payment myself, shortly before leaving, only to be accused of skipping the bill (with my wife and our 4 year old with me, who would do that?) To this day the manager has not replied to several attempts to clarify or even to a friendly greeting message from our son. Their slogan is “come as a customer leave as a friend,” I'm not sure that is how they really feel, and I'm sure that is not how you deal with customers or friends.

This was our 3rd time staying at Casa Florida. There's a reason we keep going back there. We look for well-priced accommodation that's clean and comfortable and Casa Florida delivers this. We first stayed here in 2004 and 20 years later we've seen how it's been invested in and improved. There's a range of rooms, depending on number of guests and whether you want to self cater or not. We stayed in one of the new 3 bed apartments and it was perfect for us. Very handy to have our own washing machine too. The site is clean and well kept with lovely gardens to walk in. Breakfast is good - fruit, yoghurt, cereal and freshly made omelettes and crepes to order. Can definitely recommend Happy Hour from 5.30-7.30pm every day! All the staff are friendly and helpful. Our visit was made extra special by the attentiveness of wonderful manager Kantee, who makes sure all the guests requirements are met. She arranged a lovely private excursion for us. Casa Florida is in an excellent location in Pereybere, 5 minutes from the beach, Winners supermarket (very good) and the bus stop. There's always improvements which could be made - better lighting in the bedrooms, a full length mirror, a slightly better equipped kitchen eg. small plates, more utensils. We also preferred to eat out rather than in the hotel's restaurant, as the couple of evening meals we had there were just ok. For us Casa Florida more than meets the criteria of a 2/3 * rating (depending on which booking site you visit) It's affordable, comfortable and friendly. That's why we plan to go back there next year!