Guest User
October 13, 2024
Very dissatisfied with this hotel, 1st time in gran canaria since the 1980s. The pool staff were very aggressive towards us as a family due to having an 8month old baby and trying to shelter her from the hot sun, we moved one of the beds to help shade her and he came along and grabbed the unmberlla and shouted at us aggressively which scared us, its a very regiment set up beds far to close together we could hardly move, and not aloud to move them dining area was the same. Staff during dining were nice and helpful, the food was very repetitive one dish differant daily, so glad we stayed a week only, bar staff miserable apart from diego he was polite, entertainment not very good apart from the singer on the Thursday evening, very disappointed we did complain but made not difference at all