Hotels Near Reflections Grabine Lakeside - Holiday Park in Goulburn
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4.7/5
Outstanding
A fabulous stay at The Abbey, as soon as you enter the entrance you see the style of this Motel. A very modern and tastefully decorated reception area. The rooms are massive , beautifully furnished and have a small kitchenette with ample crockery and cutlery, a microwave, bar fridge , toaster and kettle. The rainfall shower head is great with good hot water and pressure. as well. In the room you will find a desk and chair and also a table and 2 chairs. Our king bed was comfortable, it was a little too soft for me, but my husband had no concerns. We would very happily stay here again. The staff had preset the air-conditioning so it was nice and cool when we arrived. The guy at Reception suggested we make a booking at the local hotel for dinner as it gets very busy. We were thankful for this tip!
GGuest UserWe always stay here however I think it’s due for a refurbishment as the rooms are outdated. No mini bar, some of the furniture does not need to be in there, toilet difficult to use as there is minimal clearance from door to where you are sitting. Perhaps place pictures on the wall to showcase the beautiful historical area instead of some of those irrelevant paintings
KKevin WoolfordThis was an excellent place to stay with one exception. We had been on the road for 2 weeks and stayed in a number of places and this one rated highly. The main concern was the location of the Motel is next to a trucking station and we heard them arriving and departing all night! A great Motel but ask NOT to be placed in Room 140 or close by. There were a number of vacant rooms in the Complex so don't understand why we were allocated a room in such a noisy area. So while this is an excellent Motel, we would not stay there again unless guaranteed a quieter room.
Travelled with friends on a road trip to Melbourne from Brisbane. We had our show cars on trailers so plenty of parking available and the room was spacious and clean and comfortable. A friendly welcome and would definitely stay here again! Thank you!
Room: Spacious, clean, well presented. Just a one night stay, so room comfortable for our needs. Close to town, not even 2 minutes from the main road through Goulburn Nice gardens and grounds. Friendly reception staff, very laid back, just like chatting to family. Helpful.
Never staying again after having poor customer service after having 3 bottles of Powerade stolen by the cleaner and no apology or offer of replacement by the staff. Stayed 1 night, we had left 3 unopened bottles of Powerade and a drink bottle in the fridge as we were in town for a child’s soccer tournament. We realised 5 mins after checking out on our way to the soccer fields and rang the hotel straight away and asked if they could put them aside and we will collect in the afternoon. When we arrived to collect only the drink bottle was left, the cleaner had actually stolen all the Powerade!! The cleaner would not have had a chance to do this if the person who we spoke to actually retrieved them and put them aside when we rang. Disgusted that the staff member quite happily told us that afternoon that the cleaner had taken them, no apology or offer of replacement!! $15 worth of drinks stolen without any hesitation. Taking items that don’t belong to you is theft - simple!!
GGuest UserThis is a motel hotel. It is clean and has a double bed. However, the freezer door in the refrigerator is broken. It is not cleaned every day. The service attitude is good. There was a short circuit when cooking in the room. The management staff solved it immediately without criticism. The biggest advantage is that it is cheap and close to the town train station, but it is more than 90 kilometers away from Canberra, so travel efficiency is not high. Generally tourists to Canberra should rarely stay at this hotel. The reason why I stayed here was because I couldn't find a hotel with a suitable price in Canberra.
At first glance room ok, but after closer inspection It WAS NOT OK. The rooms/bathroom are old basic and filthy. Not just missing paint and curtains not fully hung and filthy, Dirty stains on them. Torn and dishevelled. The lounge smelt like dogs had slept on it. Underneath the lounge was disgusting, rubbish and food, it had not been moved to be cleaned. The AC units in both room didn't provide any heat at all AND it is freezing in Goulburn. Got extra blankets, doona's that didn't have covers that had blood stains and dirty marks, thin and old. Would not put them on the beds. Having a weekend away with my daughter and 2 her 2 children, was so disappointed that I couldn't give them a clean room, our advice is find another motel this one doesn't pass the mustard!!!!!
Currently, the hospitality of the manager and staff witnessed were most good and helpful without a need to ask as for all basis had been covered. The Alpine although highly underrated their services are most welcoming and accommodate well indeed. Room services are as described in the booklet as per request or if staying for a longer period of time, as per the reasonably requested for all whom are of these considerations to be made for the upkeep within the room of stay, whilst well mannered, respectful of needs or wants, time constraints and any reasonable requirement that may need to be met, inclusive of proper appropriation where truthfulness exists. The rules of stay are reasonable when reading the booklet provided in each room. Also, any unwanted attention, or unwarranted approaches, are tended to, with accordance to Alpine Heritage Motels rules provided in the booklet found in each room. There's much respect for the experiences and those whom have accommodated those experiences had during the recent stay and will be continued to be held for those at present in the highest of regards for the Alpine Heritage Motel management and staff under management. Thank you for your appreciation and kindnesses that I had witnessed, as all are doing their best which is good to see, with regards to the management and staff under management, as well as for those whom may be involved with the position of management.
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