Residence Inn Milwaukee North/Glendale

I have stayed at a lot of Marriott Bonvoy properties but I have never in my entire life experienced customer service as exceptional as this hotel! From the second Glenda checked us in, she treated us like family! She was welcoming, friendly, knew the rest of our family by the time we got there, tried to accommodate staying near each other and greeted us warmly each time we were in the lobby. At one point, she overheard me sharing with a family member that our room seemed dark and I heard her call over the radio to deliver an additional lamp to our room!!! I didn’t even have to ask! Like, what? As my family and I walked to the elevator to go to our room upon arrival, the sweetest lady from the housekeeping staff warmly welcomed us, wished us a great trip and told us she was happy we were there! And Mika was equally fun and hilarious on the night shift! We looked forward to seeing her when we were in the lobby. Your breakfast area staff were helpful and so accommodating! And the rooms were spacious, clean; and well equipped! Our stay was for a trip of a lifetime and I couldn’t imagine staying anywhere else!

Staff was friendly, but rooms need to be renovated. My room was spacious but smelled like the carpet needed cleaning. The furniture was not new. Parking was easy and a few fast food spots were not too far away. Breakfast was standard. Service team was fast to respond to repair requests.

My recent stay at the Marriott Residence Inn was unfortunately far from satisfactory. Several areas of the property were not well-maintained, and my concerns were largely overlooked. First, the state of the pool was appalling. The water was a murky, dark gray color, making it impossible to see beyond a few steps into the pool. This was not just a cosmetic issue; it posed a serious health risk. I raised my concerns with the front desk, who acknowledged the issue but disappointingly took no action to close the pool or address the water quality. To my disbelief, I saw guests swimming in it the next morning. It's deeply concerning that such a blatant disregard for hygiene and guest safety was allowed to continue. Additionally, the cleanliness of the room bathroom left much to be desired. The bathroom had noticeable black mold growing in the shower and along the tiles. It was evident that thorough cleaning and maintenance were lacking in this area. Furthermore, the amenities fell short of expectations. We booked a room with a sofa sleeper for my children, but there were not enough pillows and blankets provided. After requesting additional bedding from the front desk, we were met with uncertainty and eventually received them, albeit with a pillow missing its case. Moreover, the sofa sleeper mattress was uncomfortable, with springs poking through, making it impossible for my kids to get a decent night's sleep. Overall, this stay was incredibly disappointing. My children were looking forward to using the pool, which unfortunately was not an option due to its unsanitary and unsafe conditions. Despite reaching out to Marriott Corporate for assistance, the local management failed to follow up as promised. To add to the frustration, the compensation offered was only partial (I paid with points, and they only reimbursed me half) which reflects poorly on Marriott's commitment to quality and customer support. I regret to say that I cannot recommend this Marriott Residence Inn based on my experience. The issues with cleanliness, maintenance, and customer service are significant and need immediate attention. As a loyal Marriott member, I hope that these concerns are addressed promptly to restore trust and uphold the standards expected of the Marriott brand.

Great access to area. Located on Freeway. Nice front desk people. Location could use a strong maintenance crew and upgraded Materials for repairing things. Most carpets need to be replaced. Floors are sticky. AC is not optimal. Parking is easy and many easy in/out access points.

Heater vents were very dirty. The carpeting was frayed and worn. On day two AM we requested room servicing and were told we'd get new towels and the bed would be made. It didn't happen. On day three PM we requested new towels which arrived but were slightly damp.

I was very impressed with the hotel. All of the staff were very friendly. The room was very nice and clean. It was probably the quietest hotel I’ve ever stayed at in Milwaukee. Breakfast was very good.