Tru by Hilton Phoenix Glendale Westgate

If I had to stay at this hotel i'd rather go to hell. Yolanda is a terrible employee. She was the rutus individual I've ever spoke to I will never say another Hilton. I'm canceling my rewards membership just because of her. Maybe you should check your employee's better

I loved our stay, the room very nice and clean, the hotel very welcoming and family friendly. The beds super comfy, and perfect area to stay in highly recommend no complains at all. Will most likely stay here in our future Arizona trips. Breakfast was also a plus for us, shout out to all the staff here from the receptionist to the janitors and the room cleaning crews that helps maintain the place very nice and presentable makes you feel at home.

Upon entering, the hotel is very clean and reception was easy to find and staff very friendly. When I got to my room, the cleaning product odor was SO STRONG it gave me a horrible headache and made my throat hurt! There is no way to air out the room- windows don’t open etc. The bedding, mattresses and decor extremely cheap looking. The tiny mini fridge was not cold enough to put a beverage in and there was no knob to adjust the temperature. The AC is a unit under the window- very noisy and the window shade was made of outdoor canvas material on a metal pull chain. The worst feature is there NO COFFEE MACHINE in the rooms! You can plan on getting dressed and walking to the lobby if you need a morning cup of coffee! I will not be staying at another Tru by Hilton - this is definitely a one and done!

We stayed there for the night of The Rolling Stones concert on 5/7/24. We payed an incredibly high rate, as all the hotels near the stadium jacked up their prices due to the concert. We chose the hotel as it’s walking distance to the stadium, but weren’t really sure that we would enjoy our stay considering some reviews of the hotel and the fact that they jacked up their prices. Surprise, surprise! We had a very enjoyable night at the Tru by Hilton. Our room was very nice, clean and comfortable. The hotel staff were professional and friendly. Most of all, the hotel was very quiet despite being completely full. We would definitely consider staying there again, just not at that price.

Some of the best customer service I have ever received at a hotel. Juan-Carlos was an extremely respectful and professional individual and didn't make small talk feel awkward or weird, it felt genuine coming from him. The room itself is a little small which could turn away some people but I prefer a smaller room so it was great for me. The area is great as well with many shops, restaurants, and fun activities to do. Electric charging is nearby if you have an electric car which was convenient for myself. Overall just a great experience from a hotel I booked last minute while I was on a road trip. I wasn't expecting too much but they truly exceeded my expectations by a lot.