Hampton Inn & Suites Phoenix Glendale-Westgate

The service was wonderful. It was close to some restaurants and activities. The staff were friendly and the room was clean. I'll hopefully be booking again

Clean and friendly staff. Small for the cost.

Where do I start? Hampton/Hilton as well as most other hotels in the area really screw guests over on rates during Spring Training. I used OVER 400,000 points PLUS an additional charge for a five night stay. The experience was less than satisfactory. Arrived on 3/19, headed to the room with our digital key. Unlocked the door and walk into a sauna. Not sure what the temp was in the room as the thermostat didn't work. Maintenance came up and informed us that the AC unit was functioning properly and it would take time to cool down the "suite". AC was blowing WARM air. Went to dinner, came back over two hours later with no change in temp. Changes rooms. New "Suite" was very cool and comfortable. Continued to work the front desk as new "suite" had a coffeemaker with NO CUPS or cream or sugar. The desk clerk, Johnny, got that taken care of. Before settleing in for the night we really needed some cold water. We had two bottles and went to get some ice. NO ICE BUCKET, No glasses. We drank warm water. In the morning I asked the front desk for an ice bucket and glasses. The ice bucket was no problem and the clerk was amazed that we didn't have one. I asked for glasses and was told they didn't have glasses. They serve breakfast every morning, so I took some plastic Orange juice glasses. We asked for house keeping every day. That was no problem as long s there was non "DND" sign on the door. Since we had plans daily and left around 11AM every day, I made sure the sign was gone. Worked for two days. After that I just picked up fresh towels and toilet paper from the front desk. Last major issue. I needed access to a computer. Asked the from desk where the business center was. I was told, "we don't have one anymore". I was told I could go across the parking lot to the "Home2" and use theirs. Took a walk and tries to use the computer their with no luck. The front desk was busy so i decided ti try later. Later came and I walk over to Home2 again. Same issue with the computer, so I asked the young lady McKayla if there was a secret to accessing the internet and airlines. she informed me that they have been having trouble with the computers available to guests. She offered to help with my airline issues. IMHO, Hampton Inn has really declined.

Pros: Great location for shopping, restaurants and NFL football games. Cons: Our room layout was wonky. One corner was the dark zone with no light. The toilet was so low, we thought we were falling to the floor. Major Con: Upon checking in, the person behind the desk asked our last name which I provided. She checked us in and gave us our keys. Within 20 minutes, I received a "large approval" alert from our credit card and the front desk called. He indicated that we were charged for someone else's stay with the same last name. The difference in the charge was over $1,000!!!! Our room was $185 but we were charged $1,297! He indicated that this would be reversed and we would be charged correctly. I went down there to get some type of proof/paperwork. He provided some odd printout. Since there were two parties with the same last name, she should have asked for my first name. We were offered 5 items from their little market area.

The staff was very friendly, helpful and accommodating. They set the bar very high. All of our Hampton Inn stays from here on out will be compared to this one! Everyone in our party agreed it was a great place to be!

Great stay at the Hampton Inn. Check in was fast and easy and the staff was friendly. The room was large and had comfortable beds and amenities. The free breakfast was very nice with eggs, sausage, pancakes with various toppings and more. I would stay again.

The Hampton Inn & Suites in Glendale was excellent. The staff was great, our service person was phenomenal, the room was clean and always well kept. The location was perfect, stores, restaurants and anything you need is available. The only negative was the breakfast, their excuse for scrambled eggs and what they called an omelet were very pathetic. McDonald's would have been a much better alternative. One morning the oatmeal was such that I could have used it for paper mache it was so thick. The only good things were the waffles, excellent, yogurt, cereals were good. The Hotel is excellent, don't plan on a decent breakfast

If you're attending any event in or around the Westgate Entertainment District, then this is where you want to stay! It is an amazing location for the entire area! Check-in, park the car, and walk wherever you need to be in literally minutes!!