Glenapp Castle

This castle is THE dream destination. We went for our Anniversary and everything was perfect from start to finish. The room was beautifully and tastefully decorated as were all the public rooms. We felt totally relaxed from the moment we stepped inside. The staff were discrete and efficient and nothing was too much trouble for them. If you want to be treated like Royalty, then this is the place for you.

Called me a week in advance. Asked me if I was celebrating a special occasion (our 10 year anniversary)... Also, if we had any allergies. Great. After arrival, no mention of anniversary again!? - why ask then? Check in great. Place is beautiful. Facade of castle fromoutside a little tired, After checking into room, noticed a fly and insect infestation in bathroom. Informed management They took pictures. Nothing done or followed up. Dinner outstanding, the service is amazing and the staff really are well trained. Almost too much! (007 like with their earphones!). Returned to room in evening, TV not working. To their credit manager brought another TV - however it's 10.30pm now. Still nothing done about insects (it won't let me upload videos, only pics which doesn't show the infestation properly). We're from Scotland, so understand flys and midges can be a nuisance, this was an infestation though! Breakfast 10/10, again top notch service. Credit to theirstaff. Went for a walk around grounds. Lovely. On checkout, no mention of issues. Dinner and wine came to £200+ and the overnight stay £300+ For a romantic, overnight experience. To fork out almost £600, I was not impressed. l'm disappointed. I expected big things from this place - we'd been wanting to come here for a long time. Informed hotel of our feedback on checkout survey. It's been a week, still not heard from them. Sadly, we won't be returning

An outstanding 5* hotel. Absolutely outstanding in every respect. Thank you for for spoiling my wife and I so much.

Stunning Beautiful castle hotel, amazing location

Little bit of luxury Greeted as we were helped in parking after coming through the gated entrance. Made to feel that nothing was a problem and was there to help us enjoy our stay. Excellent food,great room and bathroom.

This was the best stay we've ever had in the UK. The staff are so genuinely nice, friendly and helpful and not in a trained way but in a very genuine and charming way. Laura met us by our car and was so friendly and helpful. She checked us in, showed us around and to our rooms and was a perfect start to the visit. Ewan was fantastic looking after us for our pre dinner drink and food orders etc and was great to chat with. Benjamin the Operations Manager came to talk with us a few times to find out about us and ensure everything was perfect for us, like his colleagues he was great fun as well as totally professional. The food, rooms, grounds, activities, etc etc etc are perfect but I want to especially compliment the staff including those I didn't get the names of. All 4 of us absolutely loved our visit to Glenapp.