Ibis Budget Girona Costa Brava

Yes, it was okay. But really disappointing for the price. There were no amenities (just a bed, a TV and a table that was probably used a lot as a drinks opener). Cleanliness was also lacking (lots of dust and black spots in the bed). I have stayed in many Ibis Budget hotels, but I probably wouldn't choose this one again.

The service was very good, the rooms were in perfect condition and the toilet too.

The staff is very unfriendly, we arrived at the hotel with 5 and had booked 2 triple rooms, we thought this would be enough since we did not receive an answer to our emails and our reservation where this was mentioned was confirmed. When we arrived here we suddenly had to book an extra room which gave us 9 beds for 5 people instead of helping us in a friendly way we got unfriendly staff who were very condescending towards the youth. This was not what we expected from a budget hotel, next time I will look for something else…

I was robbed the day before yesterday, on June 19, in the hotel buffet and no one in charge came to help us or at least make an appearance. Not one call, not one apology, not one consolation. The hotel manager and his assistants are people with a great lack of humanity. I had to wait patiently in the hotel lobby yesterday until I could see the manager, Sergio Incocciati, and stop him so he could face me. The treatment I received was terrible. He crossed his arms, using body language indicating a closed mind, he said that robberies were taking place everywhere and that he could not control who entered or left his hotel. There are cameras and they know who did it, they have seen everything. If you look at previous reviews on Google, Booking and other platforms, there have been many robberies with the same modus operandi. I should have looked at the reviews before. They took my mobile phone and cash. They do not ask for room numbers when you enter the buffet, so anyone can sneak in. The refusal of the managers to come forward gives the impression that they have either given in to crime or are perhaps complicit. At least their attitude and the lack of means to prevent theft for years makes them, inevitably, complicit. Offering us a few drinks and a couple of muffins has not solved the problem at all. In addition, the rooms are very old, full of cigarette burns on the floor, with no wardrobe to hang clothes. Lots of noise from the corridors due to poor soundproofing in the rooms. Please do not stay here. It is dangerous and not a good establishment. Always read the reviews. I have never had anything like this happen to me.

I was going to say normal, but given the small faults I can't approve... I am a customer with a card of the chain and a previous user of Ibis but this time we are not satisfied, first, the TV is very badly positioned because from the bed with the bunk bed ladder in front you can't see it while lying down... second, the remote didn't work and the new one they gave us at reception didn't either, there is no plug on one side of the bed, some noise in the hallway and this morning at breakfast, they told us that although there were 3 of us in the room only 2 breakfasts were included, we had to go to reception to have them look at it and it was a mistake on their part, so we were able to have access to breakfast... In general everything could be improved...

@ibis_ibisBudget @All @LoveHoteles @Hotelesespana Teníamos una reserva en el hotel Ibis Budget Girona. Eramos 5 parejas, nos pidieron a todos los DNI y nos cobraron en ese momento. Nos fuimos a disfrutar de Girona y cuando volvimos sobre las 23h , una de las parejas al entrar a su habitación la encontró "ocupada" por dos "tipos", borrachos, que nos amenazaron con gestos y palabras. Mientras unos iban a avisar a recepcion , los otros nos quedamos intentando hablar con ellos y que nos devolvieran las pertenencias que había dentro de la habitación a lo cual ellos se negaban. Subió el empleado de noche ,que se comportó estupendamente, el error fue de otro turno.Tuvimos que llamar a los Mossos y bueno a las tantas de la Madrugada se solucionó dándoles otra habitación a mis amigos. A la mañana siguiente pedimos las facturas de las habitaciones y estaban todas cruzadas, nombres y apellidos mezclados.Tuvimos que volver a hacer todos el checking.El Gerente, Director o como quieran llamarle no hizo acto de presencia en ningún momento.Es un error muy grave y los responsables no se han dignado a darnos una explicación ni siquiera por teléfono.Así que ahora espero que la reclamación que hemos hecho,tenga alguna respuesta rápida .

Puse una reclamación el verano pasado porque estando alojados allí una noche, no pudimos pegar ojo porque había unos adolescentes franceses campando a sus anchas por los pasillos del hotel, dando portazos, voces, etc, hasta más tarde de las 2.30 de la mañana. La gestión del hotel de estas molestias fue pésima y fuimos nosotros los que nos tuvimos que cambiar de habitación porque no fueron capaces de hacer callar a esos adolescentes. Después de estar más de 6 meses enviando reclamaciones, el hotel se niega a devolvernos parte del dinero. Desde luego que yo no volveré jamás a un Ibis Budget y no recomiendo a nadie que lo haga, a menos que quiera exponerse a una potencial experiencia como la mía. Deplorable.

Buena ubicación, justo al lado de la autovía, fácil aparcamiento en la calle, aunque tienen también parking privado gratis, y de pago tanto exterior como interior. Punto de recarga de vehículos eléctricos. El típico Ibis Budget, habitación bastante pequeña, igual que el cuarto de baño. Este en concreto, va necesitando algún repasillo de mantenimiento, al menos de pintura. En definitiva, una buena opción para hacer noche en ruta pero bastante básico. Además antes estaba mejor de precio, ahora me pareció caro para lo que ofrece.