Guest User
June 23, 2024
I was robbed the day before yesterday, on June 19, in the hotel buffet and no one in charge came to help us or at least make an appearance. Not one call, not one apology, not one consolation. The hotel manager and his assistants are people with a great lack of humanity. I had to wait patiently in the hotel lobby yesterday until I could see the manager, Sergio Incocciati, and stop him so he could face me. The treatment I received was terrible. He crossed his arms, using body language indicating a closed mind, he said that robberies were taking place everywhere and that he could not control who entered or left his hotel. There are cameras and they know who did it, they have seen everything. If you look at previous reviews on Google, Booking and other platforms, there have been many robberies with the same modus operandi. I should have looked at the reviews before. They took my mobile phone and cash. They do not ask for room numbers when you enter the buffet, so anyone can sneak in. The refusal of the managers to come forward gives the impression that they have either given in to crime or are perhaps complicit. At least their attitude and the lack of means to prevent theft for years makes them, inevitably, complicit. Offering us a few drinks and a couple of muffins has not solved the problem at all. In addition, the rooms are very old, full of cigarette burns on the floor, with no wardrobe to hang clothes. Lots of noise from the corridors due to poor soundproofing in the rooms. Please do not stay here. It is dangerous and not a good establishment. Always read the reviews. I have never had anything like this happen to me.
Original TextTranslation provided by Google