Anonymous User
November 25, 2024
My stay at this hotel was one of the most disappointing experiences I have ever had, especially considering that it is advertised as a 5-star hotel. From the start, the services did not meet basic expectations. They did not provide essential amenities such as toothbrush, toothpaste, creams, slippers or soft towels, something that any hotel of this category should offer.
We had specifically booked a room with a king bed, but they assigned us a room with a double bed, completely different from what we saw in the photos posted online. When we tried to resolve this situation, the staff was not able to provide us with any solution. The attention was indifferent and unprofessional, which made our experience even worse.
We decided to pay for extra breakfast on the first day, but it was a huge disappointment. The quality of the food does not justify the high cost. For this reason, we opted to have breakfast outside for the rest of our reservation. Low quality and low variety of products
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