Arbuckle Lodge Gillette

Nice building but no insulation or soundproofing of floors or walls. You can hear every conversation and if people are above you forget sleeping. My last stay here for work had 2 bus loads of kids in hotel with plenty of noise and after they left, the room above mine had small children having romper room time day and night. Working nights and trying to sleep during the day here is impossible and front desk did not care a bit. Hoping not to stay here again and if I do it has to be top floor.

The Arbuckle is a super place to stay. The decor is very nice. The pool and hot tub look very inviting and clean. We stayed in a room with King bed and had lots of room. Feels very much like home. Love it here and would recommend to anyone coming to Gillette, WY.

We were just there overnight. Our room was very clean, large and comfortable. The breakfast was typical of all hotels except this one had a pancake maker! The lodge is a bit out of town but that was not a problem. Our room overlooked the fields and saw deer at night and in the morning.

The place to stay in Gillette Wyoming! The lodge style building and the spacious interior decor makes you feel like you are truly in a lodge! Loved our stay. Friendly, efficient staff, quiet clean large rooms, very comfortable beds. Hot breakfast was well stocked and delicious. Will definitely stay here again.

We had a suite of two rooms with kitchen, two bathrooms and a lounge area which were all comfortable and clean so no complaints about that. Why are American pillows so large? You end up with neck ache after a night's sleep on a very comfortable bed. My other observation is why are so many American hotels so brown. Everything is dark and depressing - but I don't have to live there. Breakfast was ok and we enjoyed our one night

My wife and I just moved here six months ago and she has been non-stop with absolutely everything since then. She needed a break. So, I booked one of your most expensive suites for that break. However, it wasn’t not only a break – it added a ton of additional stress and turned a weekend she had been looking forward to into a major disappointment, that only served to add to her stress levels. • The attached is our text message string. Her experience was so bad – she cried and just wanted to come home. From your hotel. A full day early. • The fireplace didn’t work immediately upon arrival. There were no directions. There wasn’t a remote. o After struggling for half an hour (before being able to unpack her suitcase even since the room wasn’t warm), she struggled with this. o It took two hotel employees another half an hour to finally discover a ‘hidden’ switch around the corner. o A placard on the mantel and/or a sign informing one of a switch a spell aways from the actual fireplace would be extremely helpful to guests. • The room wasn’t warm nor did the fireplace emit enough heat to warm the room. • Because of the lack of heat, the jacuzzi room was colder than the bedroom. Made for a very unpleasant jacuzzi experience. • The refrigerator made a loud BUZZING noise and had to be unplugged just to be able to get to sleep. o She had perishable food items she brought and those items perished as a result. • For breakfast the following morning, the pancake machine ‘exploded’. She waited for half an hour for it to get fixed. It didn’t within that time so she didn’t get to eat breakfast. • You have your suites at the same location as your standard rooms. This meant that when school buses full of children got up in the morning – my wife’s entire bedroom was full of loud banging doors, people yelling in the hallways outside of her door et cetera and she couldn’t get rest nor could she even read a book it was so loud and ear pounding. • You allow pets. I respect this as a pet owner. However, you had not one, but two guests with dogs directly adjacent to Jamie’s room and BOTH had dogs that were barking incessantly for hours upon hours. We have video of the dogs barking if you’d like to view them. o We called staff and they eventually quieted the dogs.

HVAC didn't work. Shower was broken. Domestic violence outside our room, and employee didn't remove the party from the premises after many warnings. Management will not return my phone call or respond to my email.

I previously wrote a mostly negative review about Arbuckle Lodge based on erroneous information received from *******. Owner/General Manager for Arbuckle Lodge reached out to me looking to help resolve my issue. She was very understanding, and she is helping to remedy the problem. The facility is a beautiful lodge with a wonderful location. Staff were very pleasant and helpful. I certainly recommend the Arbuckle Lodge if you get in the Gillette, Wyoming area. I plan to book with Arbuckle Lodge anytime I am in their area.

My son and I had a hunt trip set for the Gillette, Wyoming area, hunt to start October 1st. Based on our schedules, I paid in advance for 6 nights through *******. I drove from Michigan and my son flew into Denver. We then drove up to Gillette, arriving Thursday, September 28th. We were initially very impressed with your fine location and accommodations. Unfortunately, our first night at the hotel we were advised of a family emergency back home. We had no choice but to cancel the remainder of our trip and head home as soon as possible. We left the following morning. I contacted ******* and they said they would reach out to your management to see if the remainder of my advance remittance could be reimbursed. ******* now tells me you refused to authorize a refund of my payment. This is absurd. We did not cause you any further expense after the one night stay. I certainly would recommend the quality of the hotel, and I could see using your hotel in the future. But not if your believe it is acceptable to make me pay nearly $700 for one nights stay. David Hopper, Michigan.