Hotels Near The Waterlogged Hedge in Ghent

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

I stayed for two weeks in the Holiday Inn, Akkerhage 2, Ghent. I really enjoyed my time there. I had a lovely, spacious, spotless room on the fifth floor. The staff are really lovely and so helpful, particularly the breakfast staff and the housekeeping staff. The local bus service is excellent and frequent. The hotel bar is a comfortable spot and the food there is top-class. Thanks to all the staff of this hotel for a warm, comfortable and friendly stay. Highly recommended.

Overall good, very close to the city center, convenient travel. The socket has usb, even if there is no conversion head, it is fine, breakfast is rich. The disadvantage is that the room is small, suitable for one person, of course, two people can also, the bathroom is very crowded. Health needs to be improved, the toilet seat also sees residue 😭

The hotel is in a good location. You can go shopping when you go out. It is quite lively. It is also close to the attractions, and it takes 10 minutes to walk. The sanitation is very clean. As soon as you enter the door, you feel that everything is clean. The room is of moderate size. The bathroom is quite simple. There is no kettle. If you want to drink water, you have to go to the water dispenser in the lobby or buy it yourself. The surrounding area is very quiet at night. The window of the room you live in is not across the street, so it will not be noisy. The whole city of Ghent does not feel that noisy, but very comfortable. The breakfast is simple but enough. When you go out to play, you can store your luggage in a special luggage storage cabinet. The fee is based on the size of the luggage and the storage time. I didn't choose carefully, and ended up storing an extra-large cabinet for my small suitcase. . I feel sorry for the money. I am very satisfied with the hotel as a whole. It is very suitable for me to stay when I travel to Ghent without much money!

The location is very good, right in the city center. The hotel is a bit old but well maintained. The staff are very welcoming. Breakfast a la carte is 24 euros, which is not bad.

The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.

The room is spacious for 2 people. Clean and well maintained. Nice location and near to bus station.

The room is very large, the balcony room is set, and the only one is on the road. Room number 141, everyone avoids lightning. Because the car sounds at night. I also encountered construction in the morning and couldn't sleep well. Reaction with Trip was also solved. There is always a fox smell when the room opens, and the window needs to be opened for ventilation. It takes3-5 minutes to walk from the old street in the main district. The hotel environment is great.

Room service is very friendly! Not bad!  But the location of the system is completely inconvenient (because the whole road is home, all the nearby stations are closed ) so that every morning, it takes 15 minutes to go to another station and take a ride to other places. The only problem is that it is 😮‍💨