Dinastia

no quisieron cancelar una reserva

Very good cozy

Good hotel to get around Madrid by car

The hotel is well located, the service was very good and so was the cleanliness. Several people went and I made the reservation through this platform. The others were given a room on the first floor, and I was given a room in the basement, cold and poorly heated. And if that were not enough with an impressive smell of tobacco.

Very friendly staff. Value for money very well. Location good bus stop right next to go to Madrid.

He vuelto tras 6 años y he encontrado un hotel en decadencia. No tiene un buen mantenimiento, está dejado, las habitaciones huelen mal, la limpieza es muy mejorable, el desayuno es tremendamente justito y es un sitio ruidoso (restaurante al lado abierto hasta las 00:00 h). Reservamos en noviembre de 2023 para el mayo de 2024. Llamo en la misma semana y me dicen que la reserva está cancelada (con depósito del 30% hecho), que habrá llamado alguien y la ha cancelado. Íbamos 6 familias con niños pequeños a un evento familiar y nos veíamos sin alojamiento en plenas fiestas de Getafe tras haber reservado con antelación. Finalmente nos confirmaron que había sido un error del programa, pero ya te llevas el susto... No volveré, tampoco las demás familias, y no lo recomiendo. Por un presupuesto un poco más alto hay otros hoteles que pueden resultar mucho más apropiados.

I was there for work and the experience was not good since I see that it is quite neglected, maintenance is conspicuous by its absence, the hot air did not work, the shower screen was broken, the tables were full of bumps... They are run by the Chinese, no I have nothing against it but I will not return to this hotel. All the best

We stayed at the hotel recently and, apart from being far from everything, I left some clothes forgotten in the closet AND NOT EVEN HALF OF THEM APPEARED and the hotel employees only gave me long excuses. PAINFUL

Worst impossible. Let's start! 1. I asked to check-in after 12 midnight, they denied it. I arrived at 11:30 p.m. and had to wait until 12 because they were closing the cash register. 2. When I am checking in they tell me that I have two rooms with the reservation, a small one for €80, for the first day and the suite for €200, for the second day. (My reservation was for 2 nights, 2 adults €280) They told me that for €20 more they could have the suite both days, to which I said no because I had not requested anything of that in the reservation. 3. We got to the first room, we opened the window because it smelled closed and the window almost fell off when we opened it. 4. The next day we changed rooms to the suite with a jacuzzi. The jacuzzi does not work, there was a cigarette in the toilet, I imagine from the previous client, the air conditioning was very noisy and to make matters worse the room door did not close. We told the receptionist about the door and they told us they would fix it. We arrived later and the door doesn't open, we went back to reception and they told us that when they fix it, they have to reset the circuit but nothing until Monday, that they opened the door for us whenever we wanted, and that's how we stayed until we left. Summary, if you have the possibility go to any other hotel. We took it because there was no availability in others but we have learned. We booked it with Booking, I don't know how they can have it on the website, it's not quality. Bad and expensive.