Guest User
February 7, 2025
The decoration is very old, there is only one bottle of mineral water in the mini bar, and the front desk staff who checked me in were racist? They were very mean the whole time, and I felt like they were rolling their eyes. They didn't even ask if I needed a guest code (the only hotel front desk staff in Switzerland who didn't ask proactively). When I asked proactively, she was not difficult to deal with, saying that they usually buy a pass 😂 I was also a *****, and she ignored me when I asked for help to send the luggage to the room. She left me alone waiting for nearly ten minutes before a black doorman came to deliver the luggage. The room I was assigned was in the back building of the hotel, and I had to take an elevator that was being renovated. When I first arrived, I even saw the decorators using that elevator to transport the decoration materials. It was always very bad, and I felt very insecure. It's no exaggeration to call it the worst hotel I've stayed in Switzerland.
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