Himanshi G
August 30, 2024
So I made a huge mistake. I wish I followed what was written in the reviews. So there is a whole amount of scam with this resort. Staff lies as per their convenience. I went with my husband, 2 kids (5 and 7) and my mom & dad. While booking I was told and promised a lot and mind you, I called the number on the website to do the booking. When we reached there for checkin, after they swiped my card and took the lump sum payment, they made us wait in the lobby saying the bell services person is not here to take us to our room. And while this time, I could see a guy laughing and chatting with other staff at the front desk but I obviously did not know that he was the person they were referring to. Finally after asking 3 times and 1 hr and 15 mins later, that same guys stepped out from behind the front desk and said, I will take you too your room. My mom and dad are old so we went out to see the town and came back to the lobby, so I requested the bell service to get to our room, the staff out right denied it saying you can go out and walk to the shuttle stop. They could clearly see my Kids and my mom & dad were tired and they just disregarded the request saying oh you are just in building 5, you can walk or take the shuttle. We got groceries ordered, they did not let the delivery guy come to the building and asked us to pick up the groceries from main lobby. It was a lot to carry so i asked if they can drop us back with our groceries to our building and yet again they said NO and the lady was rude as if she was mad that we ordered grocery. If there are these issues, why are you not letting delivery drivers come to the building? Now let’s talk about the shuttle that they claim that it runs every 15 to 20 mins, NOPE, it doesn’t. Infact they claim that it runs till 12am. Guess what, the driver decides if he wants to drive by your lane or building. So every time we waited for the it did not show up for at least 45 mins and after at least 4 messages to guest services. The height was when we went to valley pool, and it was like 10:30 pm, we waited for the shuttle for 1 hour and 30 mins and they kept on saying that just wait it will come. After 6 calls the guy showed up half sleepy and when we asked he said he took a break and was napping. The other times when we asked that we were told the shuttle is every 15 to 20 mins, he said we are just 2 drivers and we take breaks so we skip the inside lanes, so please be careful where your room is as you can be left stranded and guest services will not do anything at all about it. Now about the activities center, so the guest services or any other staff at the resort has no clue about activities. The activities center opens at 10 and closes at 5, and there are activities scheduled from 8:30am in the morning. So if you have a question, they will give you a 5 digit number to call which you can only call from your room so if you are out and want to make it to the activity, and you have a question, they will not have any a