Guest User
October 21, 2024
Our family will never stay at a Best Western hotel again or recommend the brand to anyone after the experience at this location. We reserved the room one month in advance, only to arrive at 3pm and be told that during NCAA home football games you cannot check-in until after the game starts. Well, the game did not start until 8pm. The reason for our trip was the game, which meant we would not have the luxury of waiting until after the game started to check-in. The front desk was rude and showed ZERO empathy for our concerns. They straight up did not care that we were paying for a service we were not getting. Once we checked in at MIDNIGHT, after the game, the room was disgusting! Easily a dozen plus random hairs in the sheets, a baby bottle sticking out from under the bed, dirt, crumbs, and other signs the carpets were obviously not vacuumed, hairs throughout the bathroom, no hot water, and once again, the front desk did not care when we called to tell them the disgusting disarray of the room. Best Western lost a customer and should be concerned they allow management at this location drag their reputation through the mud.