Anonymous User
October 11, 2023
I have stayed in many hotels and have never given such a bad review. The reasons for my bad review are:
1. The hotel's hygiene is poor: You can see my pictures. The bathtub is very dirty. There are a lot of black dirty things. I don't dare to use it at all. There are also many stains on the sheets.
2. Poor attitude at the front desk: We made an appointment to pick up at the hotel and called the front desk. After saying a few words, he immediately hung up the phone impatiently. This was the first time that the front desk directly hung up the customer's phone number. There was nothing we could do later. After two more phone calls, I finally got the explanation. After checking in at the hotel, I called the front desk to ask for the wifi password, but they also hung up on us directly.
3. The hotel is not user-friendly: On the day we came to Italy, there was a nationwide strike. We were trapped on a small island in Venice and couldn't get out. We wanted to check out of the hotel, but the hotel refused to agree. We had no choice but to spend a lot of money to rent. That kind of yacht sails out of the small island of Venice. I think if we encounter force majeure like a strike, we should be refunded.
This hotel gave me a bad impression of Italy
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