Madeira Regency Cliff - Adults Only

Was expecting great things from the hotel having been recommended it from a leading holiday firm Sadly the reality was really disappointing. The reception area is nice - the female receptionist who greeted me was functional rather than pleasant and certainly gave the impression that she didn’t want to be there The room was OK but certainly by no means superior - very limited choice on the TV, an extremely noisy air conditioning unit that didn’t work all the time making for an uncomfortable nights sleep and some of the plugs didn’t work. There was a fridge in the room but the water in it isn’t free and extortionately priced. The bed average. The phone in the room going off sporadically was even more frustating Breakfast was guess what to have as service staff were invisible - the buffet had seen better days and the coffee was grim with watered down orange juice. When you could find a server and ordered an omelette it was good - about the only thing about the hotel that was apart from the Sea View - shame about the badly appointed balcony We made the mistake of booking half board - big mistake - served buffet style and hideous. Forget about a drink with dinner - an distinctly average and over priced wine served by a staff member who didn’t seem that keen about her job Wish I could be more positive about my staff but having been to Madeira countless times this is by far the worst hotel I have stayed in on the island - as another reviewer said the Enotel Lido down the road is far nicer and a much better experience. Tried to express what we thought to the Manager - but surprise surprise they don’t speak to guests - says it all really !

From the outset the friendliness of the staff makes this one of the best hotels we have stayed in Clean Comfortable Excellent position Superb views Excellent food Wonderful cocktails

Overall the hotel is excellent, our room was large, light, airy and had a large balcony facing the sea. The mattresses are to die for and certainly give a good night’s sleep. The towels are changed on request, every day if you wish, and the bed linen every three days. The staff are extremely friendly and helpful and on the one occasion that we had a problem with the wash basin not emptying properly it was attended to in 15 minutes. The reason I have only given a rating of 4/5 is the restaurant. The buffet breakfast is good with excellent options of English and continental food both hot and cold. However the evening buffet leaves a lot to be desired. There are plenty of options but the quality is very poor and on one evening was inedible. A young woman who is a waitress in the evening appears to have no interest in her work. We nicknamed her “miserable Myrtle”, she doesn’t look at you or acknowledge you when you speak to her, and we think her face would crack if she smiled. She has one working speed and that is very slow. However we would definitely come back again.

A very good small hotel which suited our requirements perfectly.Staff very welcoming and mostly friendly. The breakfast was amazing with plenty of choice. We had a wonderful balcony overlooking the sea. Bathrooms are slightly dated as the shower is over the bath which could cause some problems for more senior guests. Cleanliness was excellent and they do provide a free shuttle into Funchal centre. We had a great time and many thanks to the hotel staff.

Lovely hotel nice location staff lovely and helpful. Courtesy bus to town. Room in had was a beautiful view of sea, room clean tidy bed comfortable, shower toilet clean, complimentary fruit and water. Tea coffee in room. Buffet breakfast and dinner in restaurant was ok. Gym needs some new equipment and some equipment was dirty. The sauna needs to be replaced this was very dirty. Inside pool was nice.