wai shun
August 12, 2024
I stayed with my wife and son, and the room was clean. I was mentally prepared for the cramped hotel rooms when traveling in Japan, so I chose a room for 3 adults when I made the reservation. However, I discovered the hotel when I checked in. The room reserved for us was a small room with only one double bed. We stated that the room was reserved for 3 people and asked the hotel to arrange a room change. However, we were refused. The hotel said there were no spare rooms, so we had to stay for the second time. One day, a guest checked out and asked for a change. The next morning, we saw that a room with a double bed and a single bed had been checked out. We immediately went to the front desk to check. They replied that no one had booked that room, so we asked to change the room. They said that there is no problem with adding money, but the hotel responded that they could not change the hotel, nor could they pay more. They could only buy another 2 days of accommodation. We tried to argue with them again, but the reply we got made us feel that the hotel's attitude was just that. It cannot be replaced. These things cannot be solved by the hotel. We can only be forced to accept the payment of a room for 3 people and get the treatment of a room for 2 people. I do not recommend everyone to stay in this hotel. If you must stay here, everyone must ask clearly first. We will only pay according to the availability of the room. We originally planned to stay here during our September trip, but we have canceled it now because there are several options nearby with better prices and better services.
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