Hotels Near The Coop in Frisco

Nice looking and functional hotel. I think this hotel could exceed expectations if a few things were added/changed. 1. The a/c throughout the hotel and in the rooms/bathrooms should be lowered tremendously. Especially in the warmer times of the year. 2. The parking garage should have some attachment to the hotel or at least make self parking free for guests. 3. It would be nice if the hotel had a pool for kids or guests to utilize. Otherwise, it was a nice hotel with a nice bar/lobby

We have stayed at this hotel many times in the past however our recent visit to see our granddaughter graduate was marred by bullying and accusations of theft. The hotel requested we move our room on our second day of our stay. Being my sister is disabled and alone in the room she advised the staff she could not ”move the room” There was no reason given for moving our room however my sister agreed if the staff moved all of our belongings..later that night we found our roomkey was disabled. I called downstairs to Jean Carlos ( clerk ) at desk. He and security appraoched me whilst I waited. He accused us of ”stealing room glasses, pillowcases and hangers” We were still guests in the hotel. He then held us hostage in the room with his foot against the door demanding to search our room and luggage..being the hotel staff moved our personal belongings there was no way we would steal any of the aforementioned..my elderly disabled sister was now crying and took her clothes off the hangers that was moved by the staff and gave him the hangers leaving her clothes on the floor. For 45 minutes he accused us bullied us and threatens us. Finally I used my phone to video this thug then he started flailing his arms around ”don't video me don't video me” that was the only way we got him out of the room. He then charged my account $850.00 for items he claimed we ”stole” The entire trip was ruined and these two older women will never never visit this classless thug hotel again. We contacted Corporate with our concerns and the only offering was ”removing the non removed items from my bill” Another slap in the face from this thug team. Omni we don't want your hangers your pillowcases nor your room glasses! What a vile staff. We did not sleep at all that night knowing the thug has a master key and could potentially enter the room. We feared for our lives and still shake thinking of this aberrant behavior directed at two elderly women ..My advice? Stay at motel hell as this place is even worse!

The maintenance staff are amazing and friendly. The front desk person was rude and had a smart comment. The first room I was given the bathroom smelled like urine. I went back downstairs and asked her for another room. She seemed frustrated but assigned me another room. Didn’t tell me where the room was located until I got ready to get on the elevator. I arrived at the second room. It was small, smelly carpet and the room was right by three chairs in which if someone sat there they could look in the room. I was very uncomfortable with the room. I then went to the front desk again, apologized and asked if she had another room available. She huffed and with a frustrating tone said “what is wrong with this room I told her I wasn’t comfortable with it and wanted just to get some rest. She then asked have you used the room. I asked her for clarification on her question and at that point she nastily stated “I need to know if you’ve used the room so I can have it cleaned. I replied “Yes, I washed my hands. I then stated to her “you don’t have to be nasty. I don’t have a nasty tone with you. She then replied “I will give you this last room but if you don’t like this one I will give you a refund and you can go to another hotel.” The third room was much better than the first two I thanked her and informed her the room was great because I didn’t have to be as discourteous in my behavior as she has been to me. It’s not only what you say but how you say it. If it weren’t for the fact that someone else had funded this I would have asked for a refund at that point and walked out. Never in all of my years of staying in hotels have I experienced such rudeness. I will NOT be returning to this hotel.

Travelling to the Frisco area for a couple of nights and was looking for a dog friendly hotel. I found quite a few, however, most charged around $75 extra. The Aloft did not charge for a single dog (they do have a small fee for a second dog). In addition, no charge for parking either. The rooms were reasonability priced. The location is great, right across from Central Park and lots of restaurants and shops close by. Probably the biggest negative was lack of storage space in the room There were no drawers in the room and the closet was very narrow. But for the price and the pet policy it was just what we were looking for. Added bonus. After a Rough Riders baseball game we were able to enjoy the fireworks show from our room.

Always enjoy staying at Hotel Indigo properties. Frisco staff is great. Room is very cool, as always. Their pet-friendly status is a bonus. Our stay was enhanced by Talia in the restaurant area…what a breath of fresh air during these times. Talia should be cloned for every hotel in the country!

The location of the hotel is very good, connected to the mall, if you take a taxi to downtown 24 miles, it takes about 30 minutes to drive, the surrounding is very quiet, suitable for weekend vacations

Ok, the water is free, the snacks have to collect money, all in the hotel lobby. There are no facilities in the room, and you have to bring everything yourself. But it is just a convenient hotel, and there is nothing to expect.

Very satisfied with everything, great stay experience!

Very clean hotel. I love that they clean every day. The guy at the front desk was helpful and responsive every time I needed him. But there is NO parking. The room was small compared to others I’ve stayed in. The bathroom was very tiny. The door was almost hitting the toilet when I opened it. No stream play on the TV from your phone even though all newer hotels have them. Since I was here on business I tried to save money and eat in every day. Difficult kitchen to cook in. They don’t have a countertop stove so they give you a single hot plate. Pots and pans are smaller but wasn’t a problem since I was eating for one. I travel alot for work so I’ve stayed in many suites. A suite to me is more of something you can fully live out of for a short period of time. Typically it is a small kitchenette but it has at least a small 2 burner counter top stove and a small oven. This one had neither which I believe most home2suites don’t anyways. But the parking situation is what brought it down so far for me. A lot of construction going on but there’s a Marriott right behind it with a much bigger parking area. I had to park across the street every day. But the gentleman at the front desk was great!

The hotel was conveniently located right off of the toll road. Our room was extremely clean and smelled amazing! There was good quality shampoo in the bathroom, not your typical cheap hotel shampoo and bar soap. They had dove products! The complimentary breakfast was really good. Muffins, bagels, hot fresh cinnamon rolls, pancakes, and chobani yogurt. The staff were very friendly as well. I would certainly recommend this hotel for anyone looking for an affordable hotel room this is certainly the place. Also conveniently located 25 minutes from Rockwall.