We absolutely loved our stay here to celebrate my birthday weekend. The customer service was amazing! They went above and beyond to help us out since I brought my birthday cake with us, and they kindly offered, without us asking, to store it in their large kitchen fridge since it wouldn't necessarily fit in our tiny room fridge. That left a lasting impression on us and made our whole trip. One of the concierge members then took it upon herself to bring us one of the chef's personal knives so we could cut my birthday cake later that evening. It was a lovely and thoughtful touch for the concierge to think outside the box and go out of their way to accommodate us. I appreciated the service here so much! The views from their outside patio garden are gorgeous and peaceful, you can watch the ferry boats and water planes coming in and out of the harbor while hearing the small birds hangout. The fire pits were poppin' in the evening, and everyone was having a good time just chatting away while all retreating around 10ish for quiet hours. Everyone here was very respectful and classy. The hotel provides snacks on the third floor for both evening and morning, and at least our room had a giant hot tub, which we thoroughly enjoyed--we loved that they provided us with robes as well. You can't go wrong with this hotel. We loved our stay and will be back for sure. We will also hopefully try their kitchen and bar next time.