Country Inn & Suites by Radisson, Frederick, MD

The location is good. No room service, though

Our stay at this hotel was quite a nightmare. We booked two suites hoping for comfort and a pleasant experience, but unfortunately, the reality was far from it. From the moment we walked in, both rooms were boiling hot and musty. Thankfully, the temperature cooled down after a while, but the initial discomfort set the tone. Despite having a check-out time of 12 p.m., they kindly extended it to 12:30 p.m. at no charge, which was a small silver lining. The issues continued when we tried to use the TV, only to find there was a wiring problem. The only way to watch anything was to have maintenance come in and out of our room, which, given how exhausted we were, didn’t seem worth the trouble. Instead, we just used our phones. My husband eventually fixed the disconnected cables himself because it seemed easier than waiting for maintenance. The Wi-Fi was abysmal, with a speed of only 5 Mbps, while our cell phones had faster speeds at 50 Mbps. There’s no business center either, just an outdated computer from 2005 that is more decorative than functional. The gym? It consists of only two items, which hardly qualifies as a gym. To top it off, we found a bug in one of the pillows when we first came in, which was incredibly off-putting. The rooms were dirty and had a musty smell, definitely not up to standard. The tissue boxes were broken, and the layout of the TV is baffling—stuck on a side wall, away from both the bed and the couch, with no extension arm to adjust the angle. As if things couldn’t get worse, the fridge barely got cold, and the light in the room went out randomly. My husband eventually figured out it was an outlet issue, leaving us without a working nightstand light. The few positives: The rooms are spacious, the blackout curtains work well, and the front desk staff and maintenance crew were very kind and helpful. The location is also convenient, with plenty of nearby restaurants and shops. Plus, the fresh cookies at the front desk were a nice touch. However, none of these redeeming qualities were enough to outweigh the discomfort and frustration of our stay. I have no idea how this place managed to get a 3-star rating. We passed up other hotels because of the reviews, but now we feel misled. Save yourself the trouble and look elsewhere.

We were surprised to see a 4/5 score on TripAdvisor given the condition of the property. The common area furniture is stained. The floors (esp carpeted areas) are dirty. The walls in the hallways and rooms are pretty beat up. The outside sitting area had a few beat up benches and litter everywhere…. The rooms are dingy. The TV didn’t work and we needed to have someone come and “fix” it. It reads like a $69 a night motel, but the prices are nearly double that. When we checked in the woman at the desk tried to charge us a $5 “incidental fee.” We had prepaid through Capital One and it was supposed to be fully paid. Fortunately that was reversed. But a $5 fee for “incidentals” doesn’t make sense when there’s nothing incidental to be had. I would not come back here.

Hotel is in a great location across from mall and restaurants. Roaches in room. Needs renovating.. Stains on carpet and management didn’t care. They did give a discount but wasn’t happy about it. I don’t have anything else to say but it’s making me write 200 characters.

Will not book with anyChoice hotels again. Booked through website to avoid third party; and was redirected without notification. Charged nearly double the amount. Spoke with customer service and got the ring around and will not issue refund. Now being charged for the same stay twice, through them and their third party affiliate. Very disappointed in customer service. Especially not fair since I was trying to go through them and not their third party.

Good value for the money. Place was pleasantly decorated, clean. And fresh. Our room was large and comfortable, the bathroom very clean and shower was hot. No musty smell we frequently encounter in the room. Breakfast was adequate, coffee decent. Great for a short stay. Close to restaurants and shops.

Multiple stairwells so you can access your room and car easier. Right beside of Sheetz convenience store if you need good food or fuel. The hotel and surroundings are very well maintained and quiet. Very close to I-70 and I-270 as well as multiple stores, restaurants and car repair places. The mattress's are SUPER comfortable as are the pillows. Breakfast is delicious!

I was impressed with the cleanliness of the hotel. Post COVID, due to lack of workers, that is hard to find! The location is moments away from Hwy 270, 15, and 70, plenty of restaurants and shopping. The beds are comfortable, wich is important too!I would never hesitate to stay hear again.

Horrible! What a ripoff! The place stinks like mildew/mold, almost “urine”-like smell. Carpets are old and yucky. Worse than some cheaper places in Frederick. Do not believe the positive reviews, they must be fake because this place is absolutely disgusting.