Ibis Koeln Frechen

It’s an ibis , it does what it says on the tin , friendly staff , special requests listened too , comfortable bed fairly quiet location ( I stayed on a sat / sun so don’t know what it is like during the week ) only one fault . There is no air conditioning, it’s just a fan that moves the hot air around not sure if it was broken or just non existent, wasn’t just my room mist of the other rooms had their windows open at night. Otherwise will definitely stay again

We stayed as a family and when we booked the room, it wasn't clear that children under 12 are expected to stay in the same bed as the parents. So basically, there is 1 bed. We had no idea about this when booking as every other time we book for 3, it is made very clear the setup of the room. Some brands even tell you it isn't a family room. When questionning this, the staff on the desk were rude and abrupt about it basically telling us we had booked it and that was that. The most annoying bit was that even though we booked for 3, the room was setup for 2 people. So had to go back for more towels, pillows etc which is just frustrating. We took the room anyway, which was okay. I expected this to be better than an Ibis Budget, but it wasn't. The room was all plastic, needed updating as was tired and run down. Breakfast wasn't included and we didn't pay but looked basic and expensive for what it was. The only good thing was location to Phantasialand, but we wouldn't stay here again.

I am only giving this a 2 out of 5 for location to Phantasialand and the breakfast and the room . Regarding the staff rude and unpleasant manner towards families . The room was clean and the beds were comfortable and the breakfast was a really good selection. The parking barrier was problematic having to scan in and out every time. I stay at Hotel H next time not this .

Very clean and helpful personnel