My issue is that on 2/15/2024 I reserved a handicap hotel room at the Drury Plaza Hotel in Franklin, TN for 5 nights from 8/22/2024 through 8/27/2024. However, I was NOT aware that I was dealing with Priceline, it looked on-line as if I was dealing with the Drury directly. Anyway here is what happened: - Immediately upon completing the transaction I checked my e-mail and saw that the room was double-booked... 2) rooms for 5 nights at $1,139.13 x 2 = $2,278.26 - Within seconds I called the # and notified them of the error. This is when I found out that it was Priceline that I was actually dealing with. - They told me that the room was final, and no cancelations were allowed. - I told them that it was their mistake for double-booking me. - After a month of back and forth between Priceline and the Drury I finally received a credit for the 2nd room for $1,139.13 - On 8/22/2024 I showed up with my family at the Drury Plaza Hotel and they notified me that my room reservation was totally cancelled. So, I had no room at all to stay in. - I was finally able to get a room from the Drury, but not a handicapped room and although I had already paid for the room on 2/15/2024 on my VISA, I had to pay full price again. - The Drury said that they had no control over Priceline - Priceline said that they have no control over the Drury - So, I am stuck in the middle and have to pay for a room that I never received because the Drury cancelled both rooms, and Priceline only refunded me one room Anyway, I was notified that I need to take it to small claims court between Priceline, the Drury, and VISA (for not helping me with dispute resolution).