Visionapartments Gutleutstrasse - Contactless Check-IN

Not much clean, i got allergy reaction from the bed that means dirty

Could not get there and would like to at least partially get my money back or a stay voucher

Cleaver marketing made me book this and stupidly did not read the reviews beforehand! Firstly the good points: - Good location and felt like a safe area walking around at night. No dodgy characters walking around inside or outside the building. In fact met lots of decent people. - Was a 4 min walk from Frankfurt Main Train Station and a 20 min walk to the exhibition centre. - The kitchenette was pretty much brand new and the fridge and utensils etc were all clean and to a good standard although didn’t use any of it. - The bedding was clean. - No issues with getting the codes for the access and room (we got ours emailed by mid morning on day of arrival) - There was an ironing board, iron and hair dryer in the room. Bad Points - The smell of Chinese! I was on floor 5 and although the room didn’t smell too bad it still smelt but when I went in the bathroom which had the extractor fan on the smell really hit me. Had to hold my breath when using the bathroom. - The room was tiled white floors and it’s cold especially in the winter months. It made the room feel cold and there were so many ground in dirt marks and looked like it needed a good chemical and steam clean. I wore my socks the entire time and laid out the spare towels into the room when I got out the shower. - The heating didn’t work just blew air out. - There are no room key cards. You enter via a code on a keypad outside the room. When you are inside the room there is no way to lock the door not even a chain to pull across and with some of the reviewers on here citing random people entering there room whilst they were asleep I ended up putting a chair in front of the door at night just in case and made me sleep with one eye open. - The room was tatty. The decor and fixtures and fittings were awful, nothing like the photos. There had been repairs in the walls with filler that had just been left unpainted, the bathroom needed a complete overhaul and just felt dirty. - The bed frame was this horrible yellow fake leather and it was in need of replacement with clear signs of wear and tear. The mattress was so creaky and I did not dare to lift the sheet off to see the condition of it. The bed was also like a small double which was okay for me but doubt it would be good for two adults. - The wardrobe smelt badly so i didn’t use it. - The corridors are painted in a really dark purple and it just felt creepy and more like a hostel from the 1970’s. This is clearly a 2* apartment complex. I felt like I was back at dodgy university halls of residences back in the 80’s. They need to improve security for people in the rooms by putting on a lock bolt in the inside as a minimum. They need to either get rid of that Chinese restaurant at the bottom of the building or get them to sort the extraction out as it’s really impacting the apartments. Personally I would change the entire colour scheme to be warm and welcoming, put in carpets rather than tiles and give the rooms a complete