Top rated hotels in Frankfurt

Holiday Inn - the niu, Coin Frankfurt Ostend
4.2/547 Reviews
Ostend
The overall design and layout of the hotel, lobby and the rooms themselves was good, fresh and modern. There were a few issues however that detracted from my stay at the Niu Coin. -I requested a quiet room on my reservation and again on check in (as I needed a good nights sleep for the work I was doing) however the room I received I was awoken a few times during my stay with doors slamming in the corridor, the room doors are spring loaded and slam as people come and go during the night. -The shower curtain in the bathroom was heavily stained at the bottom and there was a slight drain smell in the bathroom on one day of my stay -The own branded shower gel in the bathrooms smelt amazing but the container was almost empty -The Wi-Fi was entirely useless, on the one occasion i did need to work on a business document online the internet connection continually logged me out after 2 minuites. Positives - the breakfast was good - the staff were friendly and helpful - the location was good and overall the cleanliness (other than the shower curtain) was good. The Niu Coin is a good concept and the website, design and layout lead me to believe the company has good vision for a modern hotel brand. However the operational delivery is somewhat lacking in places. The hotel management needs to re-focus on the basics such as cleanliness, maintaince and operational processes - these as all the least glamourous aspects of the hotel business but getting the basics right is key for everything else they're hoping to acheive
Holiday Inn - the niu, Air Frankfurt Messe
4/5143 Reviews
Gallus
Even though it’s a chain it gives you the feeling that it’s not. The staff is super friendly and helpful. We accidentally booked for the wrong night, but luckily they had an extra room and the helped us transfer our booking into the right night. The staff spoke perfect English and was just really everything your wanted as a tourist giving good advice on how to enter the city. The room is equipped with a big bed and a big tv, and the bathroom is a good size too, so even though the rooms aren’t so big they really focused on using the space correctly. We had a room facing into the yard so no noise there, but it’s very convivially places next to the highway, so you’re quick on your way again, but of course it means some rooms are facing out to the trafficked highway also. What’s even better is that they had a cromecast connected to the tv, which as a tourist is so absolutely genius so we don’t have to watch dubbed German television. (Small disclaimer is that the Wi-Fi was a little slow until the evening making it a little hard to work) The breakfast is super variated and big, and they fill up the missing things quickly, and take our plates when we are done so they don’t pile on the table. The parking cellar cost a little but there’s parking space outside the hotel too. The tramp is located just next to the hotel and takes you into the city directly. You can even buy a ticket just next to it for about 2 euroes. I don’t have a single complaint about this place, and usually I’m very picky. It’s new, hip, clean, modern… from the nice, free and clean toilets in the parking cellar to the music being played in the reception, and the opportunity to self-check in. Will defiantly recommend and will defiantly return if in Frankfurt again.
Holiday Inn Frankfurt - Alte Oper, an IHG Hotel
4.4/5145 Reviews
Frankfurt Hauptbahnhof
I preferred to stay in this hotel with my daughter due to its location (very close to the train station), but walking from the station to the hotel I realised that it was a bad idea. It does not matter if it is day or night you see addicted people smoking drugs, you see dealers all around and the smell of the streets are awful. My daughter was so frightened about the location. In addition to that the receptionists were impolite, insensitive and ignorant. I was in a hurry to rush to the airport due to the last minute strikes in Germany including Frankfurt transportation. After checking out around 1200 pm I forgot my backpack on the sofa in front of the front desk. I realised that when I reached to the airport. I quickly called the hotel to ask their help as my wallet and our passports were in it. I called 3- 4 times and talked to the receptionists to describe my backpack and get their confirmation. Both receptionists confirmed couple of times that my bag was not there. They claimed that they checked and it was not there. I also asked them to check the room in case I was mistaken, but they did not call me back to inform me about its whereabouts. After having almost a heart attack on the way back, I reached to the hotel and saw my bag there. This is totally unacceptable. Staff should not be that ignorant and insensitive. Just checking the sofa in front of them (probably 1-2 meters away from the desk) should not be that difficult. When I showed them my backpack, they just said in a very insensible way that they thought it belongs to someone else! It is a shame as the hotel itself is nice, clean and well equipped.
Holiday Inn - the niu, Charly Frankfurt City
4.4/5119 Reviews
Frankfurt Hauptbahnhof
Fantastic hotel in just about every respect, we will definitely consider it again as we were a bigger group of friends who wanted to enjoy Frankfurt - the hotel majorly helped us on that mission! One minor technical issue: checking in and out online / using the app was not a smooth experience. Hope that's resolved for next time as would genuinely make a difference. And, yes, the location: The character that one sees in the streets near the hotel are quite a sight and for those who generally don't follow the news, possibly pretty shocking. However, the level of threat is low. The area is heavily policed and the locals strike me as too busy with their own lives to want to bother tourists. To be fair, I am a grown man and was there with a group.
Holiday Inn Frankfurt Airport, an IHG Hotel
4.5/5436 Reviews
Airport Frankfurt Area
Attending to our check-in was a spunky and cheerful Chloe at the desk reception. She allocated us to a room well-suited for the physically challenged. It was near the lift on level 1. The room was well lit. Also, our bathroom was spacious and equipped with grab poles to help us move about. We enjoyed the variety of breakfast items. Best of all, the free airport shuttle at 30-minute intervals to and from the hotel made it convenient for hotel guests. Holiday Inn Frankfurt Airport, take a bow!

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