Guest User
September 25, 2024
As a loyal Marriott Bonvoy member (100+ nights per year) I have to say this was the WORST experience I have ever had with any Marriott property. The staff was not only unresponsive (sitting in the back room laughing and talking while I waited nearly 10 minutes to check in), they were incredibly rude. One of the very small (and getting smaller) perks of being loyal to a hotel is a simple gift of a free bottle of water upon check-in. When I asked for mine, you would think I was asking for the gold from Fort Knox when the reply from the clerk was, "No, you aren't an ambassador level, and only they are worthy of complimentary water." Really? If it was not late at night and I wasn't only staying one night, I would have left. To top it all off, when I got to my room the TV in the room didn't work. Given how poorly I was treated by the staff, I didn't even mention it. I did ask for the general manager to please call me, and to no surprise that didn't happen either. Frankenmuth is a lovely town, and there are lots of hotel options. Stay away from here!