Guest User
February 16, 2025
I stayed here for the buffet dessert and breakfast at Poly Intercontinental. It was really good as expected. The buffet desserts were varied and delicious, a paradise for dessert lovers; the breakfast was rich and satisfying.
The service staff of this hotel are all good. From the front desk, Xena has a sweet smile and attentive service, which gives a good impression. The hotel took the initiative to help upgrade the room type; Anson, who checked out, took the initiative to help take the luggage to the parking lot and to the car. Manager Barbara Wang has a positive attitude to solve problems. She really thinks from the user's perspective, smiles throughout the service, is willing to listen, and sent a small cake, which is really an unexpected surprise.
The happy hour in the executive corridor at night, the cocktails are first-class, and you can see the level by just ordering a cup. The food variety is average.
The gym and swimming gave two fitness enthusiasts a good experience!
The only drawback of this trip is that the temperature of the room air conditioner cannot be adjusted according to personal wishes, and the adjustable range is too small. We all like to sleep a little colder at night, but the temperature we want cannot be reached, which leads to poor sleep. But the attitude of the relevant personnel to actively solve the problem is still okay, but the fan sent is also noisy.
The bedding was average, about the same level as the 400-something Langyue, and there was only one type of pillow. I hope they would give me a memory foam pillow next time. Maybe they could change it if I gave them feedback, but it was too late that night so forget it.
Original TextTranslation provided by Google