Hotels Near Kroger in Fort Worth

My wife and I stayed here one night, we checked in, to find out the elevators have not worked for over two weeks! Of course we were given a second floor room and told the stairs were at the end of the hall. Not a big deal, I often take the stairs anyway. We walk into the room, all appears nice, I turned the light on, then we notice, there is only one lamp next to the bed, no other lights or lamps in this ”suite”! No lamp at the desk, no lamp next to the couch! One of the ceiling lights in the bathroom was burned out. I called the front desk to inquire about the absence of lamps, the clerk said she would look for a bulb, I said, there are no lamps, a bulb will do no good! It seems she had no idea what I was talking about, never heard any more from her, never received an offer of another room, nothing. The rest of the room was in less than stellar condition, the desk had a good sized hole in the top of it, the light switches in the bathroom had substantial gaps around the edges, the paint around the bathroom door was excessively chipped, the bathtub diverter valve was pitted and the carpet near the desk was loose. The windows did a poor job of keeping out the freeway noise, even though the hotel is set back quite a ways from the highway. The blackout curtains did not close tight enough to keep the lights in the parking lot out. On the bright side, the bed was comfortable and the shower was good, don't know about the tv, since I don't watch that, the wifi worked well. Breakfast, thanks to the covid nonsense, consisted of a sack snack, a ”breakfast” bar, a tangerine and a pouch of sunny D or something like that. I have been staying with the Choice group of hotels for many years, in the last few years, they seem to have gone downhill quite a bit! It may be time to change my loyalty program.

Employees are kind and assistive . If you are on the lower floor , the people above can be really noisy along with people in the hallways . The website says that breakfast is included with your room , but they do not mention that due to COVID , the only BREAKFAST they serve is coffee and juice . Their website also shows a pool that would be available to you , but they did not mention that the pool was empty . Somewhat upsetting considering the pool is one of the main reasons for booking with them along with the breakfast . Other than that , the service was good and the price was nice as well .

This is a remodeled Raddison, so of course its a nice hotel. Unfortunately, the brought in a management company to save money, and boy does it show. After arriving and being verbally berated by a sexist GM, who made me cry in the front lobby- in front of all his employees- and told me that's a ”Me problem, not a WE problem”/ I should get my emotions under control. After this, he had his staff stalk me around to sign a new contract under duress. The rest of our stay, we got to see him run and hide from us when we walked by, stand up on the big staircase and glare at us and watch us. I paid a LOT of money to be at that hotel, and I felt like I was begging them to take my business. I called the managment company, and they didnt seem to want to deal with me at all about this. Braydon Skelton is one of the worst people I have ever met in my life. After a stressful check in, we experienced some of the worst food we ever have had at a hotel (except the sandwiches, those were amazing). Only one waitress for breakfast in the morning, no free coffee either. When we had a dinner of sweet potatoes with capers (so gross), I spit out the first bite i took. After I thought this was the worst dinner i ever had, a nice big big cockroach crawled onto our dinner table to help us eat. Immediately we left that room and ordered a pizza from down the street. Overall, I felt fearful, scared, unappreciated and abused at this hotel. I called the management company and never heard back from them. The GM Braden made a half hearted attempt to reach out to me but never got a hold of me. Honestly, I was scared and fearful to even answer the phone. It sucks, because we have been repeat customers of this hotel before they changed management in December. I would recommend this hotel for people only passing through, but not for events. and If you care about people and how other people treat customers or humans.. I would NOT recommend this hotel. For the record, I have been waiting for a couple weeks to write this to see if someone from management company would reach out to me about my terrible experience, and they did not.

Tonight, as we waited to check out, I witnessed an employee effectively deal with a uptight customer. The customer was very rude and aggressive about his room that his cousin reserved for him to take a shower in because of plumbing problems. Jack, the employee, was extremely calm and possessed a very professional demeanor. I complimented Jack on his outstanding professionalism but my hope is his employer will see this review. This guy exceeds expectations. GOOD JOB JACK!!!!!

I was only in the area for only 1 night and needed a place to sleep. The staffs at the front desk were nice and it was an easy check-in and check-out process. I didn't spend too much time looking around the room I had but it was clean enough for me. It was so cold that night but I'm glad the heater worked very well. Having a whole kitchen plus a fridge for the price is not a bad deal. There were even plates, bowls, and utensils.

My husband and I stayed as a part of a group playing in a golf tournament. On the morning of our check-out I walked outside to find our car had been broken into overnight. I spoke to the desk clerk about surveillance cameras and she said the only person who could help me was the manager, Dion, who was off that day. I left my number with her and asked that she have him call me. I called the hotel two days later, after not receiving a call-back and spoke to the front desk rep concerning the surveillance camera’s once again. She informed me that I had to call the police (which I did immediately following the discovery of the break-in) and the hotel would provide the information to whatever detective was assigned to the case. I replied to the representative that she seemed versed in these matters and that break-ins on the property must happen often. She didn’t reply. I left my number and asked, once again, for the manager to call me back. I spoke to the manager, Dion, later that morning. He came off as very rude and condescending, especially considering the damage to my car on the hotel property. He basically told me the hotel was not responsible and they had no obligation to do anything in the matter. I let him know that as a Titanium Elite member of Marriot (meaning I had over 75 night stays at Marriot properties last year) I have not encountered his lack of quality customer service before. I do not recommend the property for the safety of your vehicle and the substandard customer service provided by Dion, the on-site manager.

This is a great hotel situated in a convenient location with several options for dinner and activities. We were happy with the layout and overall quality of the hotel. The in room kitchen amenities were awesome so we could stay in and relax. Our only draw back about the experience was sleeping. Large king size bed so no complaints on room however very uncomfortable. The linens were sparse and feather pillows not as comfortable as I would have imagined considering the caliber of the other amenities. If you don't require the fluff and comfort in the bedding amenities you are solid with this hotel choice. I give this hotel a solid 4.5 for convenience and comfort for business but if you want to have the luxury of a vacation and soft pillows to bat considering a higher price point. Overall this hotel, staff and amenities are top notch for a simple staycation. I might also mention no fault by any of the hotel staff or affiliations they seem to be dealing with car break ins. There was a small incident that was handled very professionally by staff I noticed check out day. Parking is ample and close this was surely just a matter of coincidence and staff was on top of ensuring guest and belongings were top priority. Thanks Hilton, great stay. Suggestion...no more feather pillows 😁

After many days and lots of money spent we were asked to leave because my car window was busted out as if it was my fault. Normally my favorite location. Needless to say not any more

I booked this hotel for my girls who were going to a concert in the Fort Worth area. They said this hotel was clean, very nice, and in a prime location next to the lake. They definitely enjoyed their stay so much that they booked for an additional night.