Fort Worth Hotels with Airport pickup service

Came in town for a family reunion this past weekend July 19-21 and front desk staff barely made eye contact and barely greeted or spoke, which is fine, a bit impersonal but ok. My issue came when my elderly mother asked the housekeeper for extra towels and she had an attitude giving extra towels. The housekeeper went on to say she already put some in the room, which was the point because we knew there were already some in there but wanted EXTRA. That same day my room hadn't been cleaned so I saw the housekeeper and politely asked the housekeeper to clean my room when she got a chance. She came down and just offered to give me some towels, I asked her if she could clean the room and she couldn't speak any english but spoke her response into her phone and said no they only clean every 2 days, which I never heard of, especially if you request it. I ended up calling the front desk and talked to them and she ended up going ahead and cleaning the room, bathroom and changing the beds. The next day the housekeeping was outside my door and I asked for a room clean and they told me since my room was cleaned the previous day she could only get new towels, and I had to bring the dirty towels to them. As I was walking down the hall I was talking to myself and said they don't even clean the rooms and what I assume was the housekeeping supervisor who was with the housekeeping came over and confronted me aggressively saying ”what did you say”. So I told her that you don't clean the rooms everyday, and she said I told you I can take your towels and trash, and I told her you told me about the towels but not the trash and she tried to debate and argue with me, which I have never encountered with a housekeeping staff EVER. Turns out several other family members had similar complaints about the front desk and housekeeping. I have never experienced housekeeping in any hotel around the country with the type of customer service and general service as the SPRINGHILL SUITES DALLAS DFW AIRPORT SOUTH/CENTREPORT staff, and seemed like this treatment was more specific to the black guest. I would never give another dime to Springhill Suites again, especially if you're an african american.

Surrounding environment is good. But the accommodation experience was not good. Staff are mainly black and Latino. First of all, the black girl had a happy exchange with her companion when checking in. Suddenly she became indifferent when receiving us. There was no smile, no visual communication and no explanation. Later, I found that the English expression of the staff here is ambiguous and heavy. (Latin?) Accent, maybe their language ability affects their communication. The air conditioner in the room where we stayed was unable to adjust the fixed temperature. Either the temperature keeps rising or the temperature keeps decreasing, the phone cannot be used and cannot be used. The maintenance staff who found it gave them a bad explanation in English and did not solve the air conditioning problem. Had to find the front desk to change rooms. The black girl at the front desk gave the other room key without any explanation, and then asked her about the curtains, and she couldn't say clearly for a long time. Even the curtain curtain sounded weird, I really guessed it. Stayed together for one night and found that she was still on duty the next day and often could not find anyone. All in all, it was the only time I felt unwelcome.

Room was clean and a nice size, good size tv which is always a plus. Decent pool area and a good gym, location is great to get to near by attractions, has a nice lobby bar serving food and drinks until 11pm no co.plaints would definitely stay here again.

The beautiful Candlewood Suites DFW South is located adjacent to the CentrePort Business Park and is approximately three minutes from the DFW International Airport. Our hotel is centered in the DFW Metroplex, providing you with easy access to the Arlington Entertainment District, AT&T Stadium, home of the Dallas Cowboys, Globe Life Stadium, Home of The Texas Rangers, Six Flags Over Texas and Hurricane Harbor. Our extended stay hotel in Fort Worth is just a short drive from shopping and entertainment districts like Grapevine Mills Mall and The Historic Fort Worth Stockyards. Lodging here is convenient for corporate travelers, as our extended stay hotel is near Fort Worth businesses like Cuna Insurance, the American Airlines Headquarters & Training Center/Skyview 7, the Small Business Administration, Boeing, FlightSafety, CAE Simiflite, Bombardier, Chase, Kubota, Point of Sell Rental and NCR. Our DFW hotel's amenities include 1,450 sq. ft. of meeting space as well as a business center. For a "home away from home" feeling in Ft. Worth, our hotel offers spacious suites, complete with full kitchens, complimentary, high-speed internet access and 32-inch LCD TVs with DVD players, as well as the 24-hour Candlewood Cupboard store, a music & movie lending library, fitness center and complimentary guest laundry all at our Candlewood Suites - DFW South.