Guest User
March 15, 2024
avid, is a new brand of IHG for me. Nice minimalist room bet everything a road warrior / traveler needs. Coffee available in the lobby at all times. Good light, electric, desk, water pressure ect. A very special thanks to front desk Goldie, she makes everyone feel appreciated as a guest, very personalized and professional. Checkin was fast. She went above and beyond in service and communication when I left some property at the front desk upon check-in. Great Job Goldie! Next morning at checkout, she was on duty again. I noticed how Goldie interacted with guests, minor housekeeping issues, and general customer service. Goldie should be teaching procedures, processes, and if possible general service attitudes, she has it put together in practice.