Candlewood Suites Fort Wayne - NW

I am a corporate account guest at this Hotel. My team and crew stay here for extended stays. It was recently brought up in conversation that each person has been charged a different “incidental” fee at check in. Most of my coworkers stated they were charged $25. I was charged $75. I was also informed by my supervisor that per our corporate contract, we are not be charged out of pocket for such fees. I checked out of my room on 1/21/25, I was informed the $75 charge would be released upon check out. Today is 1/30/25 and I have not received the reversal and my bank has no record of it. I contacted the hotel this morning to inquire about why it has not been received. The front desk agent I spoke with met me with hostility, rudeness, was loud on the phone and hung up on me numerous times when I asked for her name. She refused to take my information for management to contact me and told me no manager would be in today. When I asked about why I was charged more than other guests in my team, she stated they can charge what they feel like charging at checkin. Some are $10, $25 or what they see fit. These were her words, not mine. I realized then she was the agent that checked me in, she is an African American woman. I then asked her again, why was I (the only AA male in my crew) charged more than anyone else at check in. And she restated they charge what they feel like charging. I took this as racial profiling and unfair business practices by making assumptions based on appearance. I called back only to be hung up on and told when I asked for the persons name I was speaking with was told “ I told you that already!” I decided to write this review and post on all media outlets to make the public aware to book with caution and not to expect courtesy or professionalism when dealing with the front desk staff. they will gate keep from management, and if this is a management practice, they are avoiding accountability for their business practices.

Just like having my own well equipped apartment with friendly, cheerful staff on hand.

First class clean modern looking reasonably priced for what you get. property clean well lit at night would definitely stay again

Exceeded my expectations. For the most part clean some areas on floor a little dirty. Staff person who checked us in was very friendly and accommodating. I would recommend this hotel.

Friendly staff and clean, comfy room. Nice little team walking area.

Very good stay Very good stay. The property is just starting to age, but is in good condition and was clean. Affordable price including the kitchenette. We stayed because they allow dogs, always appreciated!