Guest User
January 31, 2023
We showed up to the hotel at 2:45. Check in was supposed to be at 3:00. Only one of our rooms was ready. My son didn’t get checked in until an hour later. Upon checking in we were told the pool was unavailable. I asked why, she stated no, it’s not open. No reason, just no. Kids were terribly disappointed. We would not have reserved at the hotel had we know this before hand. He first night someone kept trying to get in our room. I didn’t sleep because my kids were terrified. On the second night I called front desk to see if we could get some towels brought up because the apparently don’t do housekeeping at this location. I was told no, he wouldn’t bring any towels up because he was the only one working. I had to walk down. I was told I wasn’t getting any towels because I didn’t bring the dirty ones down. So I go back to the room. My nephew said someone was checking the door again while I was downstairs. I called the front desk and begged him to bring some towels up because I couldn’t leave the room again because my children were scared. I was again told no and if I couldn’t bring the dirty ones down I’d have to wait until the next day. We had 3 towels and 3 washcloths for the whole weekend. I was told I would be calling the cops if the person checked my door one more time. His solution was he’d check the cameras. I told him it was from the adjoining room. Again he said he’d check the cameras. Strangely, after that call the attempt at opening our door stopped. But still no towels were given to us. The room was dirty. The floors were covered in grime. There were baby spiders all in there. The only plus was the ac worked well. I paid almost 400 a night to be treated like this. StAy at your own risk and bring towels and spider spray you will need it. Also they take a 200 security deposit that we probably won’t see again.