Guest User
August 9, 2022
We were driving through and booked this hotel based on brand. Either we came on an off day, or there are some issues with this one holding the Marriott name. The first room we were given had a running toilet that did not flush. We moved rooms, and after checking in with our party of four into a two-queen room, found only two towels. We had to call down again. Then at breakfast, the buffet was closed, and another guest said we had to go to the Starbucks counter. The lady asked us for our breakfast card from check-in, which we didn’t have - she took our order from the menu. Then we noticed how the lobby was full of people still waiting for food. We were luckily not in a total hurry, as we waited 45 minutes. Granted, the food was good. But the poor lady at the counter and the man serving people were berated by several guests for circumstances not in their control. Obviously staffing is a problem. I wouldn’t want to be put in that position as a worker. This hotel also has very thin walls and ceilings, so every sound and step above and in the halls can be heard. The carpets in the halls also need a good steam clean. All in all, not at all what we’re used to with Marriott.