Guest User
October 2, 2024
As a family, we chose and booked this hotel because it was supposed to have a spa area and a pool. When we booked, we were only told after checking in and paying in full that the pool and spa area were not active. However, we cannot cancel the booking. The cancellation would cost more than the amount paid. We paid almost €1200 for 3 nights and that was without breakfast, although breakfast was included in the booking. The hotel is also very noisy because it is on the highway. Even on the seventh floor we had the feeling that cars were driving through the room. Room service was only in the room once between September 25th and 29th to clean and change the towels, and that was one day before departure. We had towels from our vacation that we used. On the whole, the staff were friendly but not helpful. I cannot recommend the hotel with a clear conscience, especially if you specify a pool as a criterion but don't get one for the high price. I can only hope that the rating is visible to everyone.
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