Guest User
October 8, 2024
If you want a review, then please, and it will be negative towards you, not the hotel. I had a room booked in the main building, and you, through your intermediaries (the hotel has no idea who Trip.com is), changed my booking to a much worse one: far outside the hotel grounds, where you need to walk along the roadway with practically no sidewalk for 10 minutes. And the most unpleasant thing is that you confirmed my consent to the hotel and transferred to the hotel 11,000-00 rubles less than I paid you. You could not resolve the issue with the hotel in any way, since you act through some intermediary. You did not return the money to me, you paid off with your tripcoins (in a much smaller amount), which I do not need. The fact that the hotel had a transfer from the main building to the room is not your merit, this option is provided by the hotel automatically. Your beautiful words about how you solve all the problems with the booking are just words.
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