Guest User
January 31, 2023
We checked in about 6:30. Around 8:30, we discovered there was no blackout curtain in the room, which looked out on the parking lot - just a thin translucent curtain, and 2 longer “decorative” curtains on either side of the window and the AC unit immediately beneath the window. So I went to the front desk, where the friendly but obviously new clerk informed me, “yeah, that’s one of the rooms that doesn’t have a curtain.” But the manager/franchisee had told her that guests could use the clips on the clothe hangers to clip the two side curtains together. I was stunned, and asked her to get the manager on the phone. She indicated that the curtains were on back-order. So: this location knowingly booked a room to us with no privacy curtain, then didn’t bother to tell us on check-in, and offered that clipping together the two decorative side curtains using coat hangers as clips. And multiple rooms had this problem, according to both the manager and the clerk. Ultimately, the manager had had us moved. But pretty hard to believe that a major chain would do that. Their back order is not my problem. I mean, if beds were on back order, would they have simply suggested we make a palette on the floor?