Sina Villa Medici, Autograph Collection

Bed Bugs!! It pains me to write this. I tried to do my best to handle this situation as delicately as possible. Unfortunately, I have to say this is not the place you would want to stay. We arrived on November 17th for. 3 night stay. Check in was very nice and we were upgraded to a suite due to my JPM Palladium Travel Service. After the first night i noticed a couple bites on my back but just assumed it was maybe mosquitos when we were walking around city. After the second night I had some more bites on my back and head. We immediately ripped off the covers and noticed bed bugs crawling around on the sheets. I have 2 videos I will attach. It was horrifying. My girlfriend was very upset. I went down to the front desk and very politely had the front desk manager Matteo sit with me off the desk so we wouldn’t bother anyone else to discuss the situation. I always try to not make a scene. I find it very unproductive. He was super nice and escorted me back to the room. I had even trapped a bug under a glass on the bed to show him in addition to the videos I took. The hotel did clean our luggage and clothes and moved us to a new room for our last evening. Our clothes were delivered later that day (girlfriends were late due to a mid communication but I thought they handled that nicely). At checkout I paid our bill and told him we would finish our trip and we could discuss the situation after we returned to the states. I didn’t want to be bothered at the time especially at the desk with other guests around. Matteo was very nice I want to add. He gave me his card and we left. After the trip I emailed him directly as well as the front desk email for the hotel. I have rec’d NO response. Zero. I felt I handled the situation very professionally and did not make any scene so as to not bother other guests. The fact they never offered any billing adjustments is just putrid. How can 4/5 star hotel not even respond? Absolutely pathetic. I am questioning Marriott And Sina Hotels for their pitiful customer service. I did’t even ask for an any comp at the time. I just assumed they would be professional and we could come to some agreement after our stay. I find the whole experience completely disgusting and would never recommend anyone stay at this hotel and maybe even a Marriott Bonvoy property.

Super

Full service hotel Very helpful staff.

Very mediocre - 5 star…not so much We came to stay at our honeymoon and it was just fine. We hoped for excellent service due to our special occasion and no one did anything or gave us perks. At first I thought it was a cultural thing, which is completely understandable, but when we went to our hotel in Milan they showered us and celebrated. Also claiming to be 5 star is an overstatement. It was the bare minimum to be qualified. I would say 3.5/4 star if anything. Plus there was construction going on in the pool area which made relaxing a little distracting and the pool isn’t heated, so be advised when booking off season. The people there are nice, we just hoped for more of an effort due to the special occasion.

I wouldn’t consider this a 5 star hotel by any means. There isn’t actually a door man, and most of the other luxuries you would expect from a 5 star hotel are also not very obvious either. Be carful in considering if you want to stay in an old historic building. The funk of old stays with the royal suites in terms of smell, uncomfortable furniture and heavy room perfume in an attempt of the staff to hide the smells. All the combos can make you sick. The mattress is old, lumpy and so thin you won’t sleep well. Harry’s Bar is expensive and they aren’t very skilled in making cocktails.