Hampton Inn Florence-Midtown

Strong Sewer Smell Not bad but there was a strong Sewer Smell near elevators and up on the 4th floor. Thankfully the room didn’t smell!. I would have checked out and gone to a different hotel. Other than that the hotel was pretty clean. Definitely need to get the sewer smell addressed

We stayed at the Hampton for a baseball tournament. Like a previous review stated, there was a terrible smell upon entering the hotel. No one from the hotel addressed the smell or the situation. We were on the 3rd floor where the smell was worse. Children and parents became ill over the next few days; vomiting, diarrhea, headaches, etc. A city official at our tournament approached us and told us about the softball team who had stayed a week earlier. When I called the GM of the hotel to address the issue, he told me I was lying, that there was no smell, and the info regarding the softball team wasn’t true. Other parents tried to call the GM. He would not return phone calls or refused to speak to them. The final straw was when sewage water started coming up in tubs and a couple of rooms flooded. When we tried to check out, we were told we could not check out. The lady at the front desk was trying to be helpful, but had a supervisor who kept calling her, but the supervisor would not speak to us. We asked to check out and get our receipts and the hotel refused. We finally received our final bill the day after we left the hotel. I have contacted Hampton/Hilton and they have refused to address the issue and keep sending me back to the GM. It is a shame that a hotel knowingly allows people to stay on their property aware that there are health risks.

We traveled to Florence the week of July 23, 2024 with my daughters softball team for the World Series. Upon reaching the hotel we were not very welcomed as we were a larger group but the main concern for this post was the extremely foul odor that was present predominantly on the 3-4 floor. The stench seemed to worse as our stay continued and resulted in numerous players, parents, and grandparents feeling nauseous, headaches, vomiting etc. We expressed the concern and was then told that they were aware they had a “sewage” issue but it was being taken care of. After symptoms appeared to worsen for the team we chose to leave the premise in fear of the health issues occurring. Once leaving, the team was still charged for the stay not done and is still unresolved. Another mother on my team was notified today that the hotel is still up and running with the same issues and another team from Florida currently has 7 members experiencing the same symptoms. I would highly advise NOT staying here for fear of health concerns.

Ours was a two night stay starting Saturday evening. Location is great. Many stores, restaurants in the area. We had a first floor king room. Large walk in shower. Ample closet storage. Sofa and desk also in the room. Coffee maker, refrigerator. This area was quiet. We were close to the hallway for the gym and pool access. Staff very helpful. Breakfast staff kept the area clean and were attentive to our needs.

Rooms are clean. Staff is friendly. Easy to access. Only drawback is the breakfast options. They had egg fritta and sausage that did not appear to be fully cooked. Breakfast pastries were limited. Overall, the lack of a quality breakfast is why I chose often to not stay at Hampton Inn.

We’ve stayed at a lot of Hampton Inns and have certain expectations. This is one of the best! The place seemed up-to-date, but it looked like they were getting ready to do even more renovations. Every member of the staff we came into contact with was friendly and competent. The room was clean, with all the amenities we needed. The bed was comfortable. The shower head was great, but there could have been a little more pressure. Quiet overnight. Common areas were clean. The breakfast was well-stocked with a good variety of options. Good biscuits, but no gravy! A good stay for us as we passed through town on a road trip.

Friendly, helpful, and accommodating employees. Uranna at the front desk was especially wonderful! I loved the aromatherapy the hotel has in the lobby and hallways - so refreshing and inviting! The hotel was recently renovated, so everything was fresh and looked nice. My room was comfortable. I was a little concerned that the bathroom doesn't have an exhaust fan, but that was not a problem at all. The lobby was also very comfortable. The hotel provides little to-go bags for you to take on your way out - with an apple, a muffin, and a bottle of water. What a nice touch!

This hotel just finished renovating and it is very clean and nice. They also have a spa like scent in the lobby and halls that smells wonderful. And the best part is the employees! Everyone from the front desk, breakfast staff and housekeeping were amazing! We stayed for 4 nights and will definitely stay here again when we come to visit family.

Rooms need updating, for sure. After dropping $200 on a Monday night stay, I expected our room to be newer and more modern. The bathroom was the worst. Wallpaper was peeling, shower & sink were old and discolored. No vent in the bathroom made for a very humid shower experience. Tub was really slow to drain. Everything was clean, though, so that’s the important part. Beds were clean and comfortable. Free breakfast was good, and staff members were friendly.