Top rated hotels in Florence

Home2 Suites by Hilton Florence
4.1/599 Reviews
Kind of a grungy hotel. The first room we went to had a muddy puddle on the bathroom floor. We requested someone to come up with a mop, but there was no one available so we had to gather up all of our things and move to another room. The second room was right next to the lobby, across from the pool and next to the elevator. Amazingly it was not too noisy except for around midnight when someone was laughing and carrying on loudly in the lobby. That was annoying. The bed was as hard as a rock. I tossed and turned all night. The room was clean. Come to find out you only get half as many points when staying at Home2 Suites as you do when you stay at Hampton Inn. Also the breakfast at Home2 Suites is not as good. The breakfast at this particular place was pretty bad. The bagels had a “produced on“ date of July 15. The date we were there was September 6. Those bagels were produced about two months prior. I asked the kitchen attendant about it and she said they had been kept in the freezer. They were hard and tasteless. The rest of the breakfast buffet was unappealing. We opted for cereal. The coffee was good. The night before I went to have a cup of hot tea and the hot water in the lobby was lukewarm. That was disappointing. I think I would try the regular Hampton Inn the next time I stay in Florence.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.