Guest User
January 8, 2023
Unforgettable stay due to the many problems and incidents experienced during our 2-night stay from 12/23 to 24/2022. Their website which we had previously consulted is a complete web of lies. Contrary to what it describes, there is no fitness room, no table tennis, no ironing equipment. Our room had no telephone, no hanger in the wardrobe, no cover sheet on the bed and the toiletries consisted of a bar of soap. No beach towel. It wasn't until around 11 o'clock in the evening that we were able to get a few hangers and a bed sheet. Our room was dated and dirty. Presence of a cockroach in the bathroom and numerous traces of humidity (silicone seals in the shower in a bad state. The next morning (Christmas Eve) never experienced breakfast. At 7:30 a.m., the scheduled time, nothing food, no water, coffee machine out of order, etc. and above all no manager. Only a young girl (intern) for the service is very quickly overwhelmed by the complaints and dissatisfaction of the people present. It was only an hour later that we were finally able to have lunch. The manager, who we were finally able to contact by phone and who was supposed to come and meet us, made us happy. The rest of the stay, Christmas Day and the evening became normal. an increase in staff and normal services, the fact remains that we believe we have been deceived and experienced bad times that we are not ready to forget. The obsolescence of the equipment either.
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